Forum Discussion

5 years ago

Stuck on Loading screen on ps4/5 but if i go on a different account it works

Since today I can't make it past the black loading screen after the menu on apex legends and eventually I get Code net I've tried to sign in on ps5 and 4 but nothing and if I go on a different accoun...

EA_Kent

Community Manager

5 years ago

Hi @OQuigg,

Thanks for reaching out about this. We've seen some other similar reports recently, which we've passed along to the team for a look. I'll forward your information as well.

/Kent

OQuigg

5 years ago

Thanks I need the help please I'm a day 1 player with alot of time and money spent on the account that I can't play on

EA_Kent
Community Manager
5 years ago
@OQuigg

Just to confirm, when was the last time you had tried logging in? Was it pretty recently?

/Kent
- mcmoe1
  5 years ago
  @EA_Kent Hi, I have the exact same problem for 3 days now. I have tried all the troubleshoots given to me and nothing is letting me log in..
  - EA_Kent
    Community Manager
    5 years ago
    Hey @mcmoe1,
    
    Thank you for reaching out. We're currently working on gathering up some additional details on this. Can you confirm on which platform you're seeing this issue? Are you also playing on PS4, or do you play elsewhere?
    
    /Kent
- thegreatsafari
  5 years ago
  I'm having the same issue on PS4. For me it happened after the brief server crash about 2 or 3 days ago. I was playing, then the servers went down temporarily, then when they came back up, I couldn't get past the loading screen.
  - EA_Kent
    Community Manager
    5 years ago
    Thanks for the info! I appreciate it.
    
    /Kent