Forum Discussion

New Novice

24 days ago

Solved

Subject: Appeal

for Account Unban in [Game Name] (Outer Card Mode Issue)<br/>Dear Hideouts Team,<br/>I am writing to appeal the ban on my account while I was playing the outer card mode. I am extremely confused as ...

anticheat

EA_Lanna
24 days ago
Hi lty05,

I wish I could look into this for you, but we can't investigate ban appeals through the EA forums. Our Terms of Service team can look into the ban for you if you send in an appeal.

This guide will help you learn how to reach out to them and includes some advice on filling out the web form to appeal to them.

Get information about EA Account locks, bans, and suspensions

- EA_Lanna

lty05

New Novice

1 day ago

My account was suddenly banned without any clear reason. I truly need this account, as it has been with me for five years. I am deeply passionate about the game Apex Legends. Following the instructions on the official forums, I submitted an appeal, but your staff provided no response or assistance. Is this lack of support due to my location in Asia? Could there be discrimination involved?

Additionally, I have been unable to send emails to your customer support team, which is why I am reaching out to you directly through this message, hoping you can offer some help. My account was mistakenly suspended on September 16, 2024. Since then, I have continuously sought assistance, but the feeling of being helpless and unheard has been incredibly distressing.

Please, I kindly ask for your support.

Midnight9746
Hero+
1 day ago
lty05 I've merged your thread into this one, however as mentioned by EA_Lanna, bans cannot be handled on the forums as that can only be handled by the EA TOS Team.

EA Help | EA Account locks, bans, and suspensions

zero00516 wrote:
Stop talking nonsense, you guys don't care about Chinese players at all.

zero00516 When an EA Account is banned, the player must appeal their ban with the EA TOS Team.

If the ban appeal is denied, (and the player isn't able to appeal their ban any further), what that means is that there was enough evidence to uphold that player's ban.

Note: The player's region, spoken language, etc. has NO impact on their appeal.