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1cegil's avatar
1cegil
Rising Novice
5 days ago
Solved

Submit appeal false ban

These dear EA employees banned my friend's account even though he didn't use any cheats, and we weren't even in the game. We appealed, they closed the case, and I couldn't find a solution, so I decid...
anticheat
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  • EA_Mako's avatar
    EA_Mako
    5 days ago

    Hey 1cegil​,

    I'm afraid we cannot review bans on the forums. I see you mentioned that your girlfriend has already created an appeal to have our Terms of Service team take another look, and if that was declined she is welcome to submit another appeal. 

    A different member of the Terms of Service team will review that again with a new appeal and will reach back out to her once they finish the investigation. These are not automated - a human reviews each appeal.

    It's great that you're just trying to help, but ultimately she has to be the one to submit any appeals from her own account, so please have her keep an eye on her case history page for a response if she decides to create another appeal. Thanks!

1cegil's avatar
1cegil
Rising Novice
3 days ago
Hello again us :D.

My Partner's '' LuneK_inn'' EA account was permanently banned despite no violation being commited. We contacted support, but no reason or evidence was given. ''The burden of proof lies with the party making accusation.'' If ban was issued , its justticitaion must be shared. Otherwise , this penalty is bothh unethical and a violation of user rights.

We request a full review of the accouunt and clear explanation of any evidence ( IF IT EXISTS XD :) )

[Superuser edit: Merged threads]

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