Forum Discussion

2 years ago

Solved

Switch and PS4 account for Apex

I recently merged my switch and PS4 account together for cross progression but when I go to my PS4 to play apex the only stuff I have is from my switch, i do have my ps plus packs too though. I had a...

cross-progression

EA_Illium
2 years ago
Hey @hipsterpony119

To confirm this would be working as intended in this case,

Progress and Items are stored at the EA account level and not the Platform account. When you unlink the platform account to have it linked to a new EA account you do so without taking your progress and items.

This is mentioned in our help articles

Link Platform accounts to EA Account

Unlink your platform accounts from your EA Account

To attempt to recover your progress you will need to link your platform accounts back to their original EA account.

Thanks!

hipsterpony119

2 years ago

Yes the switch account and PlayStation account were on different emails but I changed it to have both my switch account and my PSN account under the same email

EA_Illium

EA Staff (Retired)

2 years ago

Hey @hipsterpony119

To confirm this would be working as intended in this case,

Progress and Items are stored at the EA account level and not the Platform account. When you unlink the platform account to have it linked to a new EA account you do so without taking your progress and items.

This is mentioned in our help articles

To attempt to recover your progress you will need to link your platform accounts back to their original EA account.

Thanks!