Forum Discussion

2 years ago

Solved

Switched game accelerator node and now my account is banned

9 days ago, because my area cannot directly play apex and log in to the ea account, I need to use an accelerator. I am too stuck in the apex game and when logging into the ea platform or cannot log in. I need Switching nodes allowed me to play the game normally and log in to the platform smoothly. However, just 9 days ago on April 17, I received an email from EA saying that there was abnormal activity on my account, thus locking my account. , I have contacted the game consultant but the chat option is not available, the only option is email and very slow to respond to us, I come from a single parent family and am autistic, gaming is everything to me, I paid for this game A lot, and I have recharged a lot of money. I love this game very much. I have no other interests. The only thing I like is to play games on the ea game platform. I can provide the evidence I have and my ea data can provide. Why is EA doing this to me? I just want to play the games I pay for.

EA_Mako
2 years ago
@Mahdotonkeiju wrote:

I can't create a case now because my account has been banned. I can only contact you by sending an email. I posted my account information on Twitter and there is also a picture of my current account information.

Hey @Mahdotonkeiju,

I would highly recommend removing or deleting that post as quickly as possible. Please keep your account details secure and private, and do not post them in a public location.

As far as the ban itself, I'm afraid we cannot review or change any account actions here on the forums.

If you're having trouble opening a case, please be sure you're following these steps to appeal with our Terms of Service team rather than opening a normal case. The ToS team will be able to review the ban and will reach back out via email, thank you.

5 Replies

Mahdotonkeiju
2 years ago
I can't create a case now because my account has been banned. I can only contact you by sending an email. I posted my account information on Twitter and there is also a picture of my current account information. Please can you Check this Twitter account: <removed>, I hope the ea official team can better investigate my reasons

[CM - Edited to remove identifying info]
EA_Mako
Community Manager
2 years ago
@Mahdotonkeiju wrote:

I can't create a case now because my account has been banned. I can only contact you by sending an email. I posted my account information on Twitter and there is also a picture of my current account information.

Hey @Mahdotonkeiju,

I would highly recommend removing or deleting that post as quickly as possible. Please keep your account details secure and private, and do not post them in a public location.

As far as the ban itself, I'm afraid we cannot review or change any account actions here on the forums.

If you're having trouble opening a case, please be sure you're following these steps to appeal with our Terms of Service team rather than opening a normal case. The ToS team will be able to review the ban and will reach back out via email, thank you.
Mahdotonkeiju
2 years ago
I am very anxious, I am a bit at a loss, and suddenly I received an email from you saying that my account is abnormal and there is an abnormal login. I have explained my reasons because I am in China and cannot directly access the ea platform client. , you need to open the accelerator to access it. I don’t know if there are racists in your ea team, or if you are discriminating against the Chinese. If I want to play the game, I must open the accelerator to play. Sometimes a certain node cannot be used, and I need Switch to other nodes to play, so your team will see that my account often changes IP. I have no choice but to be very sad, but it seems to me that your team seems a bit impatient, always perfunctory, and does not give me anything. reply
Mahdotonkeiju
2 years ago
What does this email sent to me mean? I have already uploaded my evidence. I don’t know how to contact this consultant, nor can I communicate with him online. I also posted my information on Twitter. You can see the attachment I uploaded. I really hope that the problem can be solved, but although I have received your reply, this case is now in a state of waiting for players. I don’t know what I should do now. Please ask the community administrator to help me feedback this situation. It is also very important. I hope that EA’s official team can go to my Twitter account to check the information I posted, thank you!
Mahdotonkeiju
2 years ago
Attachment to a message posted by my Twitter account