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Rewqnos's avatar
Rewqnos
2 years ago
Solved

The data on my Steam account was deleted because I linked my origin account

I first played Apex Legends on Origin (95 hours). Then the game came to steam and I started playing on steam (512 hours). Now I linked my Steam and Origin accounts because Cross Progression came, but all my data on my steam account was deleted, only the data on my origin account remained. Will the data from my steam account be uploaded to this account?

cross-progression
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Rewqnos 

    If you have missing progress or items after your EA account goes through the cross-progression process, this is most likely due to one of the following scenarios:

    1. You linked, or started playing on your account after the Oct 2023 cut off date. This would make any progress or items not eligible to merge together with cross-progression
    2. Your platform account was previously linked to a different EA account. This would cause you to lose progress, as progress/items are stored at the EA account level, when you unlock your platform account you don't take that progress with you. 
    3. Your account was not in good standing 

    If you fall into the second scenario, then you would want to relink your Steam account with its original EA account to attempt to restore progress. 

    Thanks!

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Rewqnos 

    If you have missing progress or items after your EA account goes through the cross-progression process, this is most likely due to one of the following scenarios:

    1. You linked, or started playing on your account after the Oct 2023 cut off date. This would make any progress or items not eligible to merge together with cross-progression
    2. Your platform account was previously linked to a different EA account. This would cause you to lose progress, as progress/items are stored at the EA account level, when you unlock your platform account you don't take that progress with you. 
    3. Your account was not in good standing 

    If you fall into the second scenario, then you would want to relink your Steam account with its original EA account to attempt to restore progress. 

    Thanks!