Forum Discussion

31bye's avatar
31bye
6 months ago
Solved

The original 163 account can't find customer service

I went through great lengths to recover my initially canceled email and retrieve my stolen account, only to find out that the game was banned. I followed the instructions to file a dispute on the web...
  • Midnight9746's avatar
    Midnight9746
    6 months ago

    @31bye For information about account locks, bans, and suspensions, (and where you can contact the EA TOS Team), click here.

31bye's avatar
31bye
6 months ago
Does the ban history show all records? I only see one ban record. If it only displays the most recent ban, then it's indeed possible that my account was banned and unbanned multiple times within a year. If that's the case, I'm really at a loss for words. My account has been completely ruined by those people.
Midnight9746's avatar
Midnight9746
Hero+
6 months ago

@31bye All information about any of your account's ban(s) should be in an email that was sent out to you. (You may need to check your spam folder to find the email).

Alternatively, you can check your ban history here, (but sometimes a ban may not appear in the ban history).

  • 31bye's avatar
    31bye
    6 months ago

    Thank you for your reminder, but since the EA account was stolen due to the email being hacked, when I wanted to recover my account, I first needed to recover my email. When I accessed my email, there were no EA emails at all because it had been set to not accept emails from EA. Moreover, the email account had been canceled, which even prevented me from receiving EA’s verification code properly. It wasn’t until I created a new EA account with the email that I was able to receive the verification code email from EA. Despite having no experience with internet-related issues, I managed to recover my EA account by trial and error. I am proficient in computer network protocols, which means I understand email protocols, yet it still took me a great deal of effort to recover the account.

  • 31bye's avatar
    31bye
    6 months ago
    Since there is only one record, and I am unable to file a dispute through the webpage, I am wondering whether this is due to the initial email being a 163 email, or because my game account has been banned and appealed three times by the bad actors, which prevents me from filing a dispute normally?

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