Forum Discussion

BenDunlap's avatar
7 years ago

Twitch Prime Loot Issues

It's been 7 hours since I linked my ea account and my twicth prime and I've disconnected and reconnected once and my skin and packs still haven't shown up on my xbox.

1 Reply

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Try a power cycle with your console to see if that pushes the skin and packs to your account. If they don't show up please let us know after 24 hours if they're still not there. For our other games it might take up to 24 hours to receive promotional items from Twitch while the information is being passed through the system.

    Xbox Power Cycle

    https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

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