Forum Discussion
Hi, if you linked the wrong account, you can unlink your account using the steps here, then re-link the correct account: https://help.ea.com/en/help/apex-legends/apex-legends/apex-legends-and-twitch/
If you're unsure of which account is linked to your console account, you can try logging into the link below. with any ea account credentials you suspect are linked to your console account.
https://myaccount.ea.com/cp-ui/aboutme/index?gameId=ebisu&locale=en_US
In this page you'll see any linked accounts, if you're seeing your gamertag or PSN ID here it looks like you have the right account.
Hi @EA_David,
My EA account is connected to my PSN profile, I've used this same account for Battlefield and FIFA so I know it's the correct and only EA account that I have.
I've linked this account with Twitch Prime and claimed the Loot.
When I go into APEX, the loot is not showing up.
Please can you advise what to do next, I have several friends in the same position.
Thanks,
- 6 years ago
Same here! ☹️
- 6 years agoSame problem here
- EA_Blueberry6 years ago
Community Admin
Can you all confirm the loot was claimed?
Via EA Help on Twitter:
Hey
#ApexLegends players: Once you've linked your EA and Twitch Prime accounts, make sure to click this Claim Loot button on Twitch. If you're in-game, restart it to get your stuff. https://twitch.amazon.com/prime/loot/apex