Ultimate battle pass split 2 purchased but not received

Yesterday when the new battle pass split 2 came out I bought the ultimate edition for 9.99 and was charged on my card and received a receipt of purchase, yet no battle pass or the extra apex packs were added to my account. I’ve never experienced this issue with any game and support has been little to no help. I’ve paid for the product so it should be no problem adding it to my account. Please EA help