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MilkSheikW's avatar
MilkSheikW
New Rookie
6 months ago
Solved

Unable to appeal ban.

Hi ! I recently recovered my EA account that was compromised. After recovering the account I noticed the account was banned from Apex Legends. I've tried to go to the penality history on my account but the ban does'nt show up, there is no way for me to appeal it and add information for the TOS team( DSAR logs and anti-cheat logs showing the account was accessed and banned during the same month).
I can only reach out to the live chat service, they create a case for me but there is no way for me to add more information and proofs to the case. Is there any other way for me to reach out to the TOS team and add the informations I have for them to review ? The case the Advisor made got instantly denied after a few hours and there is no way for me to add more information for review.

  • Hi MilkSheikW​ ,

    Sorry to hear you’ve been dealing with this, especially after recovering a compromised account.

    And thank you as well to Midnight9746​ for the detailed reply. As Midnight9746 mentioned, bans and appeals can’t be reviewed or handled here on the forums.

    If the violation is not showing in your Penalty History, and you’re therefore unable to appeal it there directly, please use this webform instead and include as much detail and supporting information as possible. Since you believe the account was compromised, it would also be a good idea to clearly include that timeline in your case notes, along with any DSAR logs, access history, or other supporting information you have available.

    You may also find these pages helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Thanks for your patience.

18 Replies

  • MilkSheikW's avatar
    MilkSheikW
    New Rookie
    6 months ago

    That's what you don't understand , I'm not looking for an exception. I am looking for ways to forward my information to the TOS team correctly. Salmon answered me with that question because clearly you have no idea what you are talking about .
    Here a few post that explain the exact issue im having , and heres proof that these people got unbanned. Its no exception, its a clear problem with the system.

    https://steamcommunity.com/app/1172470/discussions/0/3111395750239870030/?l=hungarian 

    https://steamcommunity.com/app/1172470/discussions/0/5750503966474441102/ 

    https://www.reddit.com/r/apexlegends/comments/m3c1w2/apex_account_was_hacked_and_then_banned_in_game/

  • Midnight9746's avatar
    Midnight9746
    Hero+
    6 months ago

    MilkSheikW​ Ah I see, apologies for not sharing the same link that EA_Salmon​ did, (the reason for which is when I went to get the link myself, I kept running into the AI chat bot, (which wouldn't of been helpful to you either)).

    As for the links you've shared, those all appear to be from a few years ago which may not accurately reflect the system today, (be for better or for worse), and I did see another link earlier that you had shared, (which I don't see now), to which that one had a screenshot that did kinda look fake, (but I am unsure if it was fake or not).

    As for the reason why I didn't Google those links myself is because I may find links that weren't related to what you were talking about, (which may prove problematic as I may end up at a different conclusion than you would of otherwise had hoped).

    Thanks as well EA_Salmon​ for providing the link that I wasn't able to, hopefully that will help MilkSheikW​ with their appeal.

  • I am writing here again to inform the people that told me it was IMPOSSIBLE to get this ban overturned with DSAR logs and concrete proofs. I even wrote a physical letter to EA regarding the issue. I have been unbanned on the 8th of May , and the EA privacy team followed with my SAR request on the 11th of may by email. Even tho the email was not saying I was getting unbanned, it gave me more information about the ban and why the account was banned in the first place. After checking the SAR logs they provided me, the anti-cheat logs showed I got banned on the 8th of may ( the account has been banned for 3 or 4 months now ) I tried login on Apex and boom , I am unbanned ! There was no confirmation about me being unbanned , but the information I requested was given to me , and I assume in the process they actually manually reviewed the account. 3 ban appeal that got rejected with the same robotic answer, people on the forums telling me its IMPOSSIBLE for my ban to get overturned. If you really are not a cheater and your account got compromised and banned and you're able to push concrete proof to the team , it is POSSIBLE.

  • Bro I’m in the exact same boat as you. Got banned April 1st still locked till now. After one appeal, all my ban history just vanished out of nowhere, and I’m totally stuck. Been playing this game for 4 years straight, I just don’t have the heart or energy to start over on a brand new account.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Thanks for the update. 

    If you haven’t already, it may be worth trying the following before submitting again:

    1. Clear your browser cookies/cache.
    2. Try a different browser or an incognito/private window.
    3. Temporarily disable any extensions, auto-translate tools, or ad blockers.
    4. Try again using a different email address if needed.

     

    Thanks for your patience and for continuing to try.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi, have you tried appealing again? The form link I provided earlier might help.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Sorry, I was just reviewing the replies in order of time. I’m really glad to hear that your issue has been resolved. Enjoy the game!

  • MilkSheikW's avatar
    MilkSheikW
    New Rookie
    5 months ago

    No worries ! Thanks for the help at first , I know you guys cant do much more from over here. But it would be nice if people would be redirected to an actual method that works ! Atleast so they could dispute their case like I did .

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