Forum Discussion

3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...

EA_Aljo

Community Manager

3 years ago

@brostitute27

Let's make sure you do a good, thorough, restart. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

KevinProSUII

1 year ago

@EA_Aljo It didnt work

EA_Aljo
Community Manager
1 year ago
Hello, everyone. I'm now going to lock this thread as we are not aware of any issues that would prevent connecting. There are some suggestions in this article that may help with connection issues. You're also welcome to create a new thread or open a case with an advisor here for assistance.