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XpeacefulpeachX's avatar
5 years ago
Solved

Unable to purchase in-game

An error occurred. Please try again later. [ref. #1408000]" it also appears every time I try to purchase apex coins. 

this appears when i try to make in-game transactions. However EA desctop app allows me to purchase apex coins but not the Apex expansion packs, it says that in game purchases are currently under technical repairs, however its already been 2 days since then, how long more is it going to be ?

  • Hey @XpeacefulpeachX, can you try removing your payment methods associated with your Origin account and then on the checkout pager re-enter it.

     

    If the issue remains then for account and billing issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

17 Replies

  • @FlyrubberI'm having same problem using VPN is a solution but I don't want to do that because price is changing and It's not safe. I'm trying to use turkish store btw its some kind of payment backend failure i guess.

  • ichbinergin's avatar
    ichbinergin
    5 years ago

    ı cant buy anyting on origin store  pls fix it and  look at the attachments 

     
  • Flyrubber's avatar
    Flyrubber
    5 years ago

    @Chillitzel I found an interesting solution. Create new account and then send gift to your original account from your new account. it's working.

  • I had the same problem. And when ı have send the content that ı want to buy as a gift from my friends account it fixed my problem. After game is gifted to my account ı was able to buy things too.

  • Hello,

    I want to buy battle pass. When i was try: An error occurred. Please try again later. [ref. #1408000]  There was nothing like this before. Previously my currency was not TL. I dont use vpn. Im live in Turkey. I tried it on the phone the situation is the same.No matter where I log in to my account, the situation is the same. Please help! Thanks.

  • im buyed discounted octain edition. interesting but it can be bought

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