Forum Discussion

Super-Darwin's avatar
Super-Darwin
Newcomer
1 hour ago

Unable to Submit Ban Appeal or contact with support service.

My Apex account was unexpectedly banned after I just bought nearly 20,000 Apex coins. But when I tried to appeal, I found that I couldn't submit an appeal through any available method.  (As shown in Pic 1)

Following the instructions on the EA website, I tried contacting the support team. However, after clicking the “Contact Us” button, the chat bubble never appeared. (As shown in Pic 3)

I’m unable to submit an appeal through the Penalty Page or contact support via “Contact Us.” I’ve tried using different computers, phones, and browsers, as well as clearing my browser cache and using incognito mode, but I still can’t submit an appeal or start a live chat with support.

Also "E-mail us" button was never shown up.

I did some research, and some people said it might be because my email address ends in @163.com, but I’m not sure if that’s the reason.

So what am I supposed to do now?

Oh, I didn't receive a ban notification email either (Pic 5), but I do have a ban. (Pic 4)

anticheat
login issue
pc

2 Replies

  • Super-Darwin's avatar
    Super-Darwin
    Newcomer
    1 hour ago

    Hi, EA_Salmon​ ,

    I also tried submitting the form directly through the page you mentioned, but unfortunately, I still couldn’t create a case. In addition, clicking the “Contact Us” button at the bottom of that page did not connect me with a support agent.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi Super-Darwin​,

    Sorry to hear you’ve been unable to submit an appeal or reach support, especially after already trying different devices, browsers, clearing your cache, and using incognito mode.

    Since you’ve already gone through the usual browser troubleshooting, there’s no need to repeat those steps.

    If the live chat can't help you in this situation, you can also try submitting the issue directly through this webform.

    You can also review the appeal process here: Check and appeal EA Account locks, bans, and suspensions

    Unfortunately, we’re not able to submit or escalate an individual appeal from the forums, but I hope one of these alternative contact paths lets you get the case created.

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