Unmerge my child’s account
Since cross progression happened I’m no longer able to play with my child because now we’re literally using the same account. I hoped this just meant that he would have access to the characters and skins I’ve acquired but this is not what we wanted or expected. That said, I want to unlink his Xbox account from my EA account so that we can make his own account but I don’t see an option to do so anywhere. I’ve been to the link/unlink page but there’s literally no option to unlink Xbox or PlayStation accounts on that page for me.
Hi @leena_d1995
For information on linking a new account or unlinking a platform account from your EA account, check out the following help articles:
- Link Platform accounts to EA Account
- Unlink your platform accounts from your EA Account (<---Guide on how to unlink)
For additional assistance, you can reach out to our support team with the link below:
Please Note: When you unlink a Platform Account from your EA account you will lose progress and items on that account. This is because progress and items are stored at the EA account level and not the Platform account.
Thanks!