Forum Discussion

leena_d1995's avatar
leena_d1995
Seasoned Novice
2 years ago
Solved

Unmerge my child’s account

Since cross progression happened I’m no longer able to play with my child because now we’re literally using the same account. I hoped this just meant that he would have access to the characters and s...
cross-progression
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @leena_d1995 

     

    For information on linking a new account or unlinking a platform account from your EA account, check out the following help articles:

     

    For additional assistance, you can reach out to our support team with the link below:

     

    How to use EA Help

     

    Please Note: When you unlink a Platform Account from your EA account you will lose progress and items on that account. This is because progress and items are stored at the EA account level and not the Platform account. 

     

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @leena_d1995 

 

For information on linking a new account or unlinking a platform account from your EA account, check out the following help articles:

 

For additional assistance, you can reach out to our support team with the link below:

 

How to use EA Help

 

Please Note: When you unlink a Platform Account from your EA account you will lose progress and items on that account. This is because progress and items are stored at the EA account level and not the Platform account. 

 

Thanks!

hazelheart13's avatar
hazelheart13
2 years ago

My wife and I have the same issue. And youre telling me that when she unlinked her account from the "merged" account, she loses EVERYTHING. INCLUDING all the items SHE paid for. So when I do this, then I except EA to hold their end of the deal and restore the accounts as they were before the merge. Too easy kids!

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