Virgin Media - 2% Packet Loss Every Server! How can I fix this!? Video Inside.

Here is the video. This happens ALL THE TIME. 

I get packet loss, issues getting shot around corners, instantly dying etc.

On the main page, as you're seeing there's a list of servers the game is pinging to, to workout your ping and packet loss to the servers. When I was with Sky Broadband (on 30 download speed might I add) this page will ALWAYS say 0% packet loss on all the servers.

Now ever since I moved to Virgin Broadband (fibre optic 200 download), this single page always does its ping test and then says 2% packet loss, 3% packet loss or even 4% packet loss!

Almost everything in my house is hardwired. My PS5 is wired directly into my router. To be honest the only thing that's wireless is our mobile phones. Ive factory reset my router and the only thing I connected to it was the ps5 and still got this issue. I even used my old PS4 to see if it was a console issue, but still had the same problem.

I regret moving away from Sky now. It was funny, for one week I had Sky in my house and Virgin at the same time, I had this issue and then plugged Sky back in and the game said 0% packet loss, went back to Virgin 2 minutes later and 2% packet loss.

So I've also called Virgin Media and they said and on their side they can't see any packet loss whatsoever. The guy doesn't even know what packet loss was. An engineer is coming down on Wednesday to see. 

What I've read online is that it can be three issues. The first issue is that I've got the Superhub 3 and I should try and get the Superhub 4. Hopefully the engineer has one so I can test it out. Second issue is that it's a issue with Virgin routers and you should put the router in modem mode and plug in a third party router... Which will cost money. Or thirdly. It's a Virgin issue and I'm out of luck, I'll need to cancel and move to another ISP ☹️

Has anyone had this issue and fixed it?