Forum Discussion
@Zynigma wrote:
You obviously aren't having the same problem we are. I have played dozens of games where I can see the other people's mic icon blinking like they are talking, but I can't hear them at all. Since I can't hear them, there's no way to tell if they can hear me because they can't confirm it to me. Even with Voice-To-Text turned on, people don't respond to what I'm saying, which means they can't hear me. I've tried every combination of audio settings and have reset all settings back to default also. No luck. Again, I can switch to COD and everything works perfect.
There is no way that in the dozens of games I've played, every single time my other 2 team mates were in a party. There are plenty of people that go on there solo looking to find a team that aren't in a party. The odds of playing 50 games where your team mates are always in a party is extremely slim.
That leaves one possibility: There is something wrong with the game that needs to be fixed. What you are saying about being in a party is true, but the game still has a problem where solo players can't hear/talk to other solo players.
@Zynigma
Is your NAT type OPEN? You can find it under your Xbox One Network Settings. If it's not on OPEN there is a chance you might have trouble hearing others. There is a chart on this in the link below.
NAT Type Xbox One
https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution
This doesn't mean we are not investigating these type of reports, however. So far though we haven't been able to confirm an issue surrounding this. I was playing with my buddies the other night on Xbox One and we were all in a party, but I couldn't hear them. I didn't realize it, but I switched to game chat by accident (double-tap the Xbox button on your controller and you'll see the option to switch between party and game chat near the bottom of the screen).
Could that be a possibility for you?
This is an issue with the game, not the console. I have don't every reset possible, including game re-install, and no fix has worked 100%.
- EA_Blueberry6 years ago
Community Admin
@apotheosis415
Are you experiencing this on an OPEN NAT? You can find it under your Xbox Network Settings.- 6 years ago
I am indeed.
- 6 years ago
- 6 years ago
Thank you for checkin in Blueberry.
What is so odd is the inconsistency of the issue. Just to mention, my job is to troubleshoot classroom technology so I am good at trying it all, isolating elements that are not at fault and so on. I firmly believe you have a game bug.
I have 5 matches with no audio, then one match I have player audio, then 10 more matches I do not.
I have power cycled my unit, checked controller for firmware update, rebooted router, modem, went appear offline, online, reinstall game. Voice chat to speaker, voice chat to both, check in console mixer, toggle every combo of audio settings in game setting's menu. I have tried everything I can think of and still get less than 5% of my games to get chat audio.
Question: I assume, if I am seeing a voice icon appear on the bottom left of my screen, indicating voice is heard, that this is the game chat visual indicator recognizing audio. NOT party chat audio. Is that correct?I know the overlay for my xbox party voice chat location, this is not it. I am speaking to the game indicator for who is talking.
Thank you again for your attention.- EA_Blueberry6 years ago
Community Admin
Thanks for all the detailed info. Last couple things I need to forward to the team:
- Do you have ports opened for Apex Legends? https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
- What type of headset are you using? (model/brand)