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mayusculasv1's avatar
2 years ago
Solved

What do i do if I accidentally "opted out" cross progression

Today I could link my Xbox account with my steam account. When I got in Apex I saw a pop up of cross progression but I accidentally pressed Esc and got out of that pop up. I've tried restarting it my computer and reinstalling Apex but nothing has yet worked. My last option would be to re-link my steam account to my EA account again, but I have to wait until May for that. Is there any way I could get the cross progression pop up to appear again?

10 Replies

  • Heya @mayusculasv1 

    There is no way to opt out of cross progression as it's forced for everyone included in a wave, pressing ESC would just close the message.

    Did you receive a pop up like this?

    If so, your account should've received cross progression and your platform accounts should've been merged with each other.

    Or did you receive a pop-up when you went to the lobby screen?

    If so, that might've just been a pop up from the news section mentioning that they are rolling out cross progression, which means that you wouldn't have received cross progression yet.

  • Hey, i got that exact same message saying I got cross progression, so I went into the lobby and exited the game to go link my accounts, I had my steam account linked to my EA account but not my xbox account to my EA account. So I went to my EA settings and linked the xbox account to my EA account, but when I went back into the game I didnt get the prompt to merge accounts. Now I cannot get it to pop back up again and i dont know if i messed up my cross progression by doing this, I also never unlinked anything.

  • My psn account was not linked when i received the message, now i have linked it but haven't any crossprogression.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Zongo07,

    Linking accounts does not give you cross progression. Please read the guide I've posted above.

    You cannot transfer progress from one EA account to another, so if you linked your PSN account to this EA account, none of the progress would transfer with it.

    You'll need to re-link your PSN and original EA accounts if you're trying to recover any lost progress.
  • I know, but my psn account was originally linked to my old ea account, so i have linked it to my main EA account, and after a few days i received the prompt for crossprogression on my old EA account. Then, i have linked again my psn to my old EA account where it was originally linked  thanks to your customer's support and now i can't make the crossprogression message appear again.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Zongo07,

    If it wasn't linked to the account when the merge happened, that content would not have been merged unfortunately. That process has already taken place on the account, there is not a way to get it to pop up again, sorry.
  • and so why i didn't get it on my main main EA account ?

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