This is so god damn frustrating. @EA_Atic Ive been playing apex for close to two years now and there have been so many ups and downs. The thing that is the most frustrating though is the fact, th...
I am pretty sure I could find dozens of those, but whats the point?
I am well aware that you in the forums are not able to fix these issues. As is my ISP, Telekom.
As far as I understand, this is an issue with the hostingprovider, through which Telekom are connected to EA. But since the data EA provides here is practically non existent and the provider simply cant do anything (Ive spent hours on the phone in general and actually had some solid research done with a couple of Telekom technicians).
There are a couple of things I simply don't get about the handling of these issues.
From what I gathered, these issues are not new (Fifa/Madden/Battlefield/... players have been complaining since years) - How can this persist through such a long period of time?
How is it, that EA does not provide the means to actually find out on what server you are playing? (I had to track my traffic through wireshark and then look for the last hops in a connection in order to find out IPs:
I am now playing with a private VPN, just to alter my routing and suddenly, I have no more laggs(but have to pay a monthly fee for an additional service)
Why is there close to zero open communication from EA about this?
And once again, I know none of this is your fault @EA_Atic , but community managers are the only EA Personal us Users can actually communicate with and it is just frustrating.
I would very much appreciate if you would be able to forward these issues to someone who can actually talk to someone, that has connections to someone that will be able to maybe push this issue on an internal agenda.
I am very sure this is fixable but I also think this is a political issue between EA/Provider/Hoster and therefore not easily fixed. I however would very much appreciate some sort of open and honest communication.
Thank you.
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Join here to find help with connectivity, performance issues, crashes and more.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bi0xMzQteFJycnhX?image-coordinates=0%2C0%2C858%2C858\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:apex-legends-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:apex-legends-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Apex Legends Technical Issues","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":36465,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-14T08:08:10.541Z"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY"},"User:user:4298114":{"__typename":"User","id":"user:4298114","uid":4298114,"login":"Booomerstyle","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"email":"","messagesCount":8,"biography":null,"topicsCount":3,"kudosReceivedCount":10,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-20T20:53:24.503+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:5521019":{"__typename":"ForumTopicMessage","uid":5521019,"subject":"When are you fixing Telekom <> EA Routing?","id":"message:5521019","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:4298114"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:5521019"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5521019"},"body@stripHtml({\"truncateLength\":200})":" This is so god damn frustrating. @EA_Atic Ive been playing apex for close to two years now and there have been so many ups and downs. The thing that is the most frustrating though is the fact, th...","body@stringLength":"1650","rawBody":"
Ive been playing apex for close to two years now and there have been so many ups and downs.
The thing that is the most frustrating though is the fact, that for some reason, EA and Telekom are unable to come to a fix for the customers of the biggest Internet provider in germany.
I have 20-50% Loss in about 50% of my games. That is simply unplayable.
The game is so good, the characters are great, the guns have good feelings, the lore is interesting and so on. There are so many upsides to this game. But its so incredibly unplayable for me in so many instances, I just don't understand why that has to be.
I've been playing counterstrike, Dota and WoW all way too much for long periods of times and all of them have their issues. But none of those games / Hosters / Publishers / ... even come remotely close to the connectivity issues I am experiencing with EA servers.
I've worked through your connectivity guide twice, my router has more open ports than anyone could condone, I've tried multiple cables, routers, computers. I know it is not an issue on my end. I know it is a routing issue. I know I do not have those routing issues with Blizzard, Steam, Epic, Streaming Services, whatever.
Why is this impossible?
I will gladly provide tracerts if you want me to provide more data, just give me IPs to which you want me to trace to. (I am not gonna filter IPs with wireshark again.)
Ive been playing apex for close to two years now and there have been so many ups and downs.
The thing that is the most frustrating though is the fact, that for some reason, EA and Telekom are unable to come to a fix for the customers of the biggest Internet provider in germany.
I have 20-50% Loss in about 50% of my games. That is simply unplayable.
The game is so good, the characters are great, the guns have good feelings, the lore is interesting and so on. There are so many upsides to this game. But its so incredibly unplayable for me in so many instances, I just don't understand why that has to be.
I've been playing counterstrike, Dota and WoW all way too much for long periods of times and all of them have their issues. But none of those games / Hosters / Publishers / ... even come remotely close to the connectivity issues I am experiencing with EA servers.
I've worked through your connectivity guide twice, my router has more open ports than anyone could condone, I've tried multiple cables, routers, computers. I know it is not an issue on my end. I know it is a routing issue. I know I do not have those routing issues with Blizzard, Steam, Epic, Streaming Services, whatever.
Why is this impossible?
I will gladly provide tracerts if you want me to provide more data, just give me IPs to which you want me to trace to. (I am not gonna filter IPs with wireshark again.)
Please help me enjoy your product!
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Hey There,
to be frank, I am quite shocked this is news to you, but apparently this is a rather german issue (Telekom, duh)
I am pretty sure I could find dozens of those, but whats the point?
I am well aware that you in the forums are not able to fix these issues. As is my ISP, Telekom.
As far as I understand, this is an issue with the hostingprovider, through which Telekom are connected to EA. But since the data EA provides here is practically non existent and the provider simply cant do anything (Ive spent hours on the phone in general and actually had some solid research done with a couple of Telekom technicians).
There are a couple of things I simply don't get about the handling of these issues.
From what I gathered, these issues are not new (Fifa/Madden/Battlefield/... players have been complaining since years) - How can this persist through such a long period of time?
How is it, that EA does not provide the means to actually find out on what server you are playing? (I had to track my traffic through wireshark and then look for the last hops in a connection in order to find out IPs:
I am now playing with a private VPN, just to alter my routing and suddenly, I have no more laggs(but have to pay a monthly fee for an additional service)
Why is there close to zero open communication from EA about this?
And once again, I know none of this is your fault @EA_Atic , but community managers are the only EA Personal us Users can actually communicate with and it is just frustrating.
I would very much appreciate if you would be able to forward these issues to someone who can actually talk to someone, that has connections to someone that will be able to maybe push this issue on an internal agenda.
I am very sure this is fixable but I also think this is a political issue between EA/Provider/Hoster and therefore not easily fixed. I however would very much appreciate some sort of open and honest communication.
Thank you.
","body@stringLength":"3419","rawBody":"
Hey There,
to be frank, I am quite shocked this is news to you, but apparently this is a rather german issue (Telekom, duh)
I am pretty sure I could find dozens of those, but whats the point?
I am well aware that you in the forums are not able to fix these issues. As is my ISP, Telekom.
As far as I understand, this is an issue with the hostingprovider, through which Telekom are connected to EA. But since the data EA provides here is practically non existent and the provider simply cant do anything (Ive spent hours on the phone in general and actually had some solid research done with a couple of Telekom technicians).
There are a couple of things I simply don't get about the handling of these issues.
From what I gathered, these issues are not new (Fifa/Madden/Battlefield/... players have been complaining since years) - How can this persist through such a long period of time?
How is it, that EA does not provide the means to actually find out on what server you are playing? (I had to track my traffic through wireshark and then look for the last hops in a connection in order to find out IPs:
I am now playing with a private VPN, just to alter my routing and suddenly, I have no more laggs(but have to pay a monthly fee for an additional service)
Why is there close to zero open communication from EA about this?
And once again, I know none of this is your fault @EA_Atic , but community managers are the only EA Personal us Users can actually communicate with and it is just frustrating.
I would very much appreciate if you would be able to forward these issues to someone who can actually talk to someone, that has connections to someone that will be able to maybe push this issue on an internal agenda.
I am very sure this is fixable but I also think this is a political issue between EA/Provider/Hoster and therefore not easily fixed. I however would very much appreciate some sort of open and honest communication.
Thank you.
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Directly the first game after i wrote the post:
","body@stringLength":"377","rawBody":"
Directly the first game after i wrote the post:
","author":{"__ref":"User:user:4298114"},"isEscalated":null,"postTime":"2021-10-22T18:48:17.103+01:00","parent":{"__ref":"ForumTopicMessage:message:5521019"}},"ForumReplyMessage:message:5521021":{"__typename":"ForumReplyMessage","id":"message:5521021","revisionNum":1,"uid":5521021,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:5521019"},"subject":"Re: When are you fixing Telekom <> EA Routing?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5521021"},"body":"Routing is outside of our domain of what we can help out with. I assume you have been talking to your ISP? @Booomerstyle
Do you know anyone else having this issues with the same ISP and routing path?
/Atic","body@stringLength":"342","rawBody":"Routing is outside of our domain of what we can help out with. I assume you have been talking to your ISP? @Booomerstyle
Do you know anyone else having this issues with the same ISP and routing path?
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DICE Team
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