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nextup00's avatar
5 years ago

When I try to sign in,

When I try to sign in to play on apex, I get an error message telling me that my profile is not permitted to play online/ but I was playing all day and stepped out for five mins to take my dog for a walk.... does anyone know what this could be?!

5 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @ApacheChief93

    What's the full error message you've been getting when you're trying to log in? 

    /Kent

  • “This profile is not permitted to play online. See ea.com/unable-to-connect for additional information”

    but when I go to the website it doesn’t tell me much on what’s going on. Again I haven’t received an email claiming that my account is banned/ on lock. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ApacheChief93 

    Thanks! I appreciate that. Do you know if you have any Xbox Live restrictions on that account? 

    /Kent

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