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Kevinsong122's avatar
Kevinsong122
5 years ago
Solved

Why did Apex delete itself off my ps4 system after the new update?

When My ps4 finished updating to the newest version of Apex and I started the application, it closed the game and deleted itself from my system. I’m currently re downloading it right now. I just wanted to let you know of the problem.

  • EA_Illium's avatar
    EA_Illium
    5 years ago

    If you run into further issues please make a new post on the forums for community assistance, or reach out to an Advisor with one of the options below. 

       

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.    
    • Twitter - Select the message icon to get assistance    
    • Facebook - You can select the 'send message' option on the accounts home page     

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @Kevinsong122 Once it's redownloaded can you let us know if it stays there. Also, did you get any messages after the crash?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    If you run into further issues please make a new post on the forums for community assistance, or reach out to an Advisor with one of the options below. 

       

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.    
    • Twitter - Select the message icon to get assistance    
    • Facebook - You can select the 'send message' option on the accounts home page     
  • Climbaas's avatar
    Climbaas
    10 months ago

    It’s actually not deleted but gone as a shortcut. If you go to your library you should be able to find it there.

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