Why haven’t I got my retroactive packs

Thank you so much

Hey @EA_Kent , I contacted EA Help and they were no help at all! They simply advised me that this is a widely reported issue and to "wait for some time." Meanwhile, neither EA nor Respawn Entertainment has not so much as publicly acknowledged that this is a problem. It's been 4 days, maybe it's time to do something about it other than giving out useless advice on the forums?

It is absolutely not a bug. If you aren't getting Apex packs retroactively rewarded, you are getting screwed over.

"To go along with the level cap increase, the overall XP required to hit level 100 has gone down by 5 percent. From level 2 to 20, one Apex Pack will be provided per level. From level 22 to 300, players will receive one pack for every two levels. At level 305 to 500, they’ll receive one pack per five levels. Any packs that should have been received with the new system will be retroactively provided to players."

[Removed - CM]

@xKingMetaTell me what was your level on December 3-4 when the patch released?

@xKingMeta Actually you get Retroactive packs if you are lvl 50 and above because the reward system changed after lvl 50.

You can get 1-14 packs according to your level. 

lvl 100 gets 14packs and i think around lvl 60 gets 3packs.

@xKingMeta 

Thanks for the report. I'll forward this up to the team. 

/Kent

@SpyrosFPSThe reward system changed below level 50 as well. Nobody was receiving 1 Apex pack every level from levels 2-20 before the change, and as the release notes stated you should be receiving packs for each level up until that point. That is about 19 packs.

From level 22 to 300, you get packs every two levels, which means as a level 50 player you should receive 18 retroactive packs from level 2-20, PLUS an Apex pack every two levels beyond that point. If you were level 50, that means you should receive 18 packs PLUS 15 packs for a total of somewhere around 33 packs. (I am leaving room for error in case they take into account packs that were indeed rewarded before the change).

There are many players who have received these packs retroactively, and according to EA Help there are a lot of players claiming they have not received their retroactive packs. So I find it incredibly hard to believe this is a "glitch."

Long story short, I haven NOT received Apex Packs for EVERY level from 2-20 regardless of whether or not this is a "bug"