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Freitas_pilau's avatar
Freitas_pilau
Not applicable
4 years ago
Solved

Why is lag still happening since the beginning of season 12

Is it normal to experience a sudden lag peak every 20seconds? The Devs said they were looking into it, despite a new patch had been applied (I think) and no improvements noted. In fact it may be slightly worse.

I never experienced lag like this in Apex Legends (PS4)

  • EA_Kent's avatar
    EA_Kent
    4 years ago

    @Freitas_pilau 

    Thanks! I appreciate the info. 


    Could we try out some troubleshooting to see if we can help with the lag issues you've been seeing? A good place to start out would be with the basic and advanced connection steps from the EA Help website. 

    If you're still running into any connection issues after that please let me know. Thanks! 

9 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Freitas_pilau

    When this happens are you seeing any of the in-game performance icons popping up? 

  • Freitas_pilau's avatar
    Freitas_pilau
    Not applicable
    4 years ago

    Hello Kent!

    Usually I see the Latency icon more often, after the game freezes for half a second. Other times the Prediction Error also appears.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Freitas_pilau 

    Thanks! I appreciate the info. 


    Could we try out some troubleshooting to see if we can help with the lag issues you've been seeing? A good place to start out would be with the basic and advanced connection steps from the EA Help website. 

    If you're still running into any connection issues after that please let me know. Thanks! 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @LlamaMilkk_,

    Have you noticed any of the in-game performance icons popping up around the time this is happening? 

  • viprosia's avatar
    viprosia
    Not applicable
    4 years ago

    I have also had this problem (on PC) ever since the season 12 update. Before that the game ran perfectly fine. For me I get nearly all four of the in-game performance icons that pop up. Mainly I see packet loss and prediction error though, sometimes coupled with prediction error. The one I get least often is latency. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @viprosia 

    Thanks for the info!

    Which datacenter do you normally play on? If you switch datacenters do you notice any difference? 

  • viprosia's avatar
    viprosia
    Not applicable
    4 years ago

    According to the game I'm playing on the South Carolina data center which has the lowest ping compared to other centers. Of the three options for SC when I switch between them all it seems to make the lag and stuttering worse. Hard to explain, if I play without changing centers I lag really badly but not as badly as I do once I try to switch. I haven't tried any other ones besides SC because the ping is higher so I feel like that would make it worse. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @viprosia 

    Got it, thanks!

    Could we try setting a different DNS in Windows to see if that makes any difference? You can change the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. 

    I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also heard that the Cloudflare DNS resolver can help (Primary DNS: 1.1.1.1). 

    If you're able to give that a shot please let me know how it goes. Thank you! 

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