Forum Discussion

supakorn246's avatar
supakorn246
1 year ago

Why my Apex account has been reset

Can you help me. I didn't play for a long time but now I will come back to play this game, but my account has been reset everything.
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Hey @ErdAoKeDAI & @supakorn246,

Can you please let me know the following details:

- Was your account reset to level 1?
- Before the account was reset, did you receive the Cross-progression prompt? 

- When was the last time you played the game and saw your progress? 

ErdAoKeDAI's avatar
ErdAoKeDAI
1 year ago

1.Yes

2.Maybe not

3.I just remember it was April of this year

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago
    @ErdAoKeDAI Thanks for the details, I will send you a DM with further instructions.

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