Forum Discussion

4 years ago

Solved

Wireless Controller Disconnected: Reconnect the wireless controller or press X

Hello, I am on PS5 using a horipad mini wired game pad PS4 controller trying to play the new next gen version of Apex Legends.

I see in the forums that there was a patch earlier this week to address the issue on the next gen Xbox… But I see that there was no mention of the fix being for PS5 as well.

I have tried multiple other officially licensed PS4 controllers with no luck. I have also tried changing my DNS settings around and have also tried deleting saved game data. I have even done a fresh install of apex legends, to no avail.

Can someone from EA please give an update for those that are in the same boat as me? Thanks!

EA_Illium
4 years ago
@Spoogs68 To check can we try a reinstall of the game, then redownloading and seeing if other controllers work?

3 Replies

EA_Illium
EA Staff (Retired)
4 years ago
@Spoogs68 To confirm the Horipad mini and the Sony controllers are not connecting with Apex? Are you using both wired when trying?
Spoogs68
4 years ago
@EA_Illium @The only way that it will work is if I use my Sony Dual Sense PS5 controller.

It starts displaying the error message to reconnect a wireless controller with any kind of wired controller. I have tried using the Dual Sense PS5 controller hooked up to the charging cable, I have tried the hori pad mini wired PS4 controller, the normal Dual Shock 4 PS4 controller hooked up to charging cable, I have even tried a scuf PS4 controller and it will not register.

All of the above mentioned controllers work fine in the PS menu and in other games, it is only with Apex that these controllers do not work.
EA_Illium
EA Staff (Retired)
4 years ago
@Spoogs68 To check can we try a reinstall of the game, then redownloading and seeing if other controllers work?