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awganyu's avatar
awganyu
New Novice
1 day ago
Solved

Wont get past loading screen

Anytime I load into the game it crashes after a few seconds and does not give me an error messageor anything and I dont know why

  • EA_Aljo's avatar
    EA_Aljo
    1 day ago

    Thank you. Here's a couple of suggestions that will hopefully help.

    • Cleanly reinstall your Nvidia driver. If that doesn't work, try rolling back to a previous known-stable release
    • Disable any overlays and recording tools
    • As a test, enable borderless windowed mode with HDR off
    • Repair AntiCheat as well as the game files


    Let's see if this helps. Let me know how it goes. Thanks!

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hello there. Sorry to hear about your troubles with launching Apex Legends. I'll try to help. First, what platform are you playing on? If you're on PC, grab a DxDiag report and attach it to a response here. Instructions for that can be found in this article. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Thank you. Here's a couple of suggestions that will hopefully help.

    • Cleanly reinstall your Nvidia driver. If that doesn't work, try rolling back to a previous known-stable release
    • Disable any overlays and recording tools
    • As a test, enable borderless windowed mode with HDR off
    • Repair AntiCheat as well as the game files


    Let's see if this helps. Let me know how it goes. Thanks!

  • BabeLumine's avatar
    BabeLumine
    Rising Newcomer
    8 hours ago

    I disabled all the overlays and that seemed to work but I dont understand how that caused the issue

  • awganyu's avatar
    awganyu
    New Novice
    7 hours ago

    I disabled all the overlays and that seemed to work but I dont understand how that caused the issue

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Glad to hear that helped! The overlays are interacting with the GPU so it's always possible they can cause issues with the game loading.

  • EA_Aljo​ Hey aljo i am having the same issue and many others on Amd and intel also are encountering this the game fully bricks in the menu or loading screen. I believe mine started after or around the recent anti cheat update. I don't have any Software that could Trigger then AC and other games that run on EAC like Fortnite Run perfectly fine i also tested old drivers no difference. Check my Profile for the full rundown of things i already tried.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hello. can you start a new thread and tag me in it so this one doesn't get hijacked? Also, if you can get a DxDiag report and attach it to your post, I'll review it for any issues. Thanks!

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