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RdeRRock's avatar
RdeRRock
Seasoned Newcomer
1 day ago
Solved

Wrongful Account Ban Issue Affects Many New Apex Players

I’m a total newbie to Apex Legends. I downloaded the game on May 21, 2026, yet my account got banned just three hours after I started playing. I have never used any cheating programs whatsoever. I came across this game online, instantly took a liking to it and decided to start playing. Unfortunately, I got banned shortly after logging in. I’ve noticed plenty of players around me have run into the exact same problem. Such unfair restrictions are keeping countless new players from joining the game. I sincerely hope the official team can look into this matter seriously and fix the issue.

  • Hey RdeRRock​

    If you feel an action was placed on your account incorrectly, you'll need to create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    If you have already appealed once, you're welcome to appeal again and a different member of the ToS team will review the situation again. We are unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks! 

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey RdeRRock​

    If you feel an action was placed on your account incorrectly, you'll need to create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    If you have already appealed once, you're welcome to appeal again and a different member of the ToS team will review the situation again. We are unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks! 

  • I  got banned for "gameplay enhancement" and honestly i dont understand why. Played this game for the longest time and not even cheating or anything and even after appeal they still ban me. I find it really unfair that in this account I have spent a lot of money and time to grind and they just ban me just like that? And worst part I deny all the accusation that I am doing any gameplay enhancement.

  • RdeRRock's avatar
    RdeRRock
    Seasoned Newcomer
    1 day ago

    I’m really speechless. I’ve read plenty of posts talking about cheating issues, yet actual cheaters remain unbanned while innocent new players like me get banned. Is this just to pad your anti-cheat data?

    So many new players get banned after just a few hours of play and never come back. Do you just ban fresh accounts to fill up your public ban lists, only targeting genuine newbies instead of real rule-breakers?

    Those real cheaters are still running wild and ruining the game for honest players, but you fail to detect and ban them. Are you really letting innocent new players take the fall instead?

  • RdeRRock's avatar
    RdeRRock
    Seasoned Newcomer
    1 day ago

    There are indeed many cheaters in our region who keep creating new accounts to cheat after being banned. Still, it’s unfair to ban all new accounts without distinction. I hate cheating deeply and can’t accept getting banned just because I use a domestic IP address.

    As someone who strongly opposes cheats, I feel really upset being wrongly labeled a cheater. I have never received such a ban in any other game. I only played for three hours, and I don’t want this game marked as banned for cheating in my game library, which is really insulting to me.

    Genuine cheaters will never post appeals here; they just make new accounts to keep cheating. I sincerely hope the officials can review my case and unban my account as soon as possible.

  • RdeRRock's avatar
    RdeRRock
    Seasoned Newcomer
    1 day ago

    Could the game officials kindly unban my account? I sincerely swear I have never used any cheats. I really wish I could continue playing this game during my short holiday break.

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