Forum Discussion

Seasoned Novice

7 months ago

Solved

Wrongful Ban Despite Clean Stats – Requesting Manual Review (Case #212490128)

Hello EA Support and Community Managers, I’m reaching out to request a manual review of my Apex Legends account ban. My EA ID is Yuk1AND5akura, and my latest case number is 212490128. I’ve already ...

anticheat

EA_Mako
6 months ago
Yuk1AND5akura
If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either.

EA_Mako

Community Manager

6 months ago

Yuk1AND5akura
If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either.

Yuk1AND5akura

Seasoned Novice

6 months ago

I feel that the EA Help support agent showed bias, failed to address my concerns properly, and abruptly ended the conversation without resolution What does a 'full investigation' even mean? So a full investigation just leads to a wrongful ban? That’s honestly kind of ridiculous. The ones who actually cheat don’t get banned, but those who don’t cheat are the ones being punished—is that how it works?They didn’t even give me any chance to prove my innocence