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Yuk1AND5akura's avatar
Yuk1AND5akura
Rising Novice
3 months ago
Solved

Wrongful Ban Despite Clean Stats – Requesting Manual Review (Case #212490128)

Hello EA Support and Community Managers, I’m reaching out to request a manual review of my Apex Legends account ban. My EA ID is Yuk1AND5akura, and my latest case number is 212490128. I’ve already ...
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  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Yuk1AND5akura​ 
    If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

    If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago

Yuk1AND5akura​ 
If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either. 

Yuk1AND5akura's avatar
Yuk1AND5akura
Rising Novice
2 months ago

And I want to know how to file a complaint against the customer support agent. That agent left the chat without saying anything — I feel like they might be discriminating against me.

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