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humpbackturtl3's avatar
6 years ago

Xbox One Apex Legends: Packet Loss in public matches.

I’ve been having this problem where it says I’m losing packets when I get on the drop ship. I enter a game and the legend selection screen runs smooth and I have no problems until it shows the drop ship and it says I’m losing packets. When I move around it runs smoothly but teammates and enemies appear laggy. When I go into the shooting range it runs smooth and the lobby runs smoothly too. I check the server I’m on and it says there’s around 30 ping and around 10-30% packet loss. I have tried going into other servers with lower packet loss but the icon still shows up and I have the same issues. I’ve tried uninstalling the game but it still happens. None of my other games do this. Anyone else having this issue or is there a fix?

2 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @humpbackturtl3


    Can we try out some troubleshooting to see if we can help out with the packet loss you've been seeing? 

    A good place to start off would be with the basic connectivity steps over at the EA Help website. If you're still running into any trouble after that please check out the Xbox-specific steps as well. Let me know how that goes for you once you've had a chance to give it a shot. 

    Thanks!

    /Kent

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