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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago

Re: 2 Different Accounts cannot play on same Internet line?

Hey @kompete,

I did not mean that. I meant that your Xbox Gamertag where you play Battlefield with is also connected to the PC EA-account persona where you play Battlefield with? You can check this via https://myprofile.ea.com or via our Live Support via https://help.ea.com/contact-us.

If it is the case that they are connected to the same accounts, it is very normal that you can not play simultaneously on the same EA account, because this is sadly not possible. Only one platform account connected to the EA account can be used at any one time, if it is about the same game.

11 Replies

  • kompete's avatar
    kompete
    4 years ago
    @EA_Leeuw Hi. Sorry I don’t know how to put this other than the accounts are completely separate in EVERY single respect. The only thing that’s the same is that we live in the same house and plug into the same router/modem. And as I said we have played other multiplayer games like Fortnite with separate accounts without any problems.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @kompete, so you are 100% certain that your Xbox account where you play Battlefield with is not connected to the EA Origin account for PC where you try to play Battlefield with simultaneously?
    If you are certain of that, it is indeed most likely the case that there's an issue with your local network which is preventing you from playing the game simultaneously. I see that DeniedMercy has a nice worksheet posted with possible ports that can be forwarded to see if they fix the issue for you.
  • wardogs158's avatar
    wardogs158
    4 years ago

    This is my issue. I have two games linked to one EA account. Is there any work around for this?

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @wardogs158,

    Do you mean two different console accounts linked to one and the same EA account for Battlefield 2042?
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @wardogs158, ah alright. Yeah in that case it is possible that you're not able to play at the same time, unfortunately. This is because of the Cross-Platform Cross-Progression and only one persona can be used (that is connected to one and the same EA account) at any time.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @wardogs158, hmm, unfortunately you can't just transfer purchases over from one account to the other, so you gotta make another purchase on the new EA account in that case then, if you want to do this. Also please note that you will also not be able to make use of cross-progression in that case.
  • wardogs158's avatar
    wardogs158
    4 years ago
    @EA_Leeuw I’m sorry that’s what I meant. I need to create a new EA account with gamepass for my PC? I’m not concerned about the cross-progression, so that’s not an issue. My goal is solely to play both platforms simultaneously.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @wardogs158, alright. Yeah, as long as you don't try to play simultaneously with the same EA account, you should be okay, as long as you are also not concerned about cross-progression.

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