I just got done dealing with chat support for the exact same issue regarding no second email after the initial invite, all they said was this. Was trying to get the test version on my Xbox series x. I know it doesn't help much, but hopefully it'll save somebody the time of going through what I just went through.
Pungroila (9/19/2025, 11:47:41 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].
Thank you for contacting EA HELP, my name is Pungroila, may I start with your first name please?
Me (9/19/2025, 11:48:11 PM): Me
Pungroila (9/19/2025, 11:48:24 PM): Hi Me, nice to meet you. Hope you are doing good, how may I assist you today?
Me (9/19/2025, 11:50:57 PM): I'm trying to figure out what went wrong with my invite to the battlefield labs battlefield playtest that happened tonight, I completed the survey as requested by the required deadline in order to RSVP but then nothing happened. I planned my entire evening around participating in this playtest for you guys and then spent hours researching and trying to figure out how to get in or how to get a code in order to download the test version of the game to no avail
Me (9/19/2025, 11:54:09 PM): I was in the discord and people were saying i should've received a second email with the code and instructions but i never received that. I went through every email in my inbox and my spam folder 4 times and never found a second email. So i'm not sure what happened, or what I did wrong
Pungroila (9/19/2025, 11:57:44 PM): May i know if you are referring to login verification issues?
Me (9/19/2025, 11:58:05 PM): No, I had no issues logging in to anything
Me (9/19/2025, 11:59:04 PM): And verified my EA account is linked to my xbox account, thinking that may have been an issue, but they were linked correctly. The invite stated this was for me to test on my xbox series x
Pungroila (9/20/2025, 12:01:08 AM): No worries! I'll surely see what's the best we can do and will try my best to help you with the same.
Pungroila (9/20/2025, 12:01:12 AM): May I know the email linked with your EA account?
Me (9/20/2025, 12:01:32 AM):
Pungroila (9/20/2025, 12:01:54 AM): Thanks for the email.
Pungroila (9/20/2025, 12:02:43 AM): Please allow me a moment to check on this issues.
Me (9/20/2025, 12:02:55 AM): no worries, thank you
Pungroila (9/20/2025, 12:06:00 AM): Thank you for waiting!
Pungroila (9/20/2025, 12:07:49 AM): I' m sorry that you are facing this issues, I would request you to please register it again for the playtest.
Pungroila (9/20/2025, 12:08:38 AM): And if the issues is still persist I would suggest you to please post this issues on our EA forum so, that our in-game team can review this issues.
Me (9/20/2025, 12:10:54 AM): How do I do that? When I clicked to sign up for playtesting I got rerouted to my current playtesting account for my account associated with
Pungroila (9/20/2025, 12:10:55 AM): Here is the link:
https://www.ea.com/forums
Me (9/20/2025, 12:14:14 AM): How do I re register? When I clicked sign up for playtesting I was sent directly to my current playtesting profile
Me (9/20/2025, 12:15:29 AM): I have a screenshot of where I was sent when trying to sign up for playtesting
Pungroila (9/20/2025, 12:19:33 AM): Not to worry you can try it from your condole to register as we cannot sent from our end
Also please upvote on forum as we have community mangers over there so that this can be brought into immediate attention
Me (9/20/2025, 12:20:44 AM): Where should i post this question, just in the battlefield 6 section?
Pungroila (9/20/2025, 12:21:06 AM): Yes.
Me (9/20/2025, 12:21:26 AM): Also have no idea how to do it on my console
Me (9/20/2025, 12:24:50 AM): And there's already a post in this forum about my exact issue and it's marked as solved saying that everything should be in the email and they cant talk about it due to the nda...which doesn't help at all
Pungroila (9/20/2025, 12:25:45 AM): Here are the steps to re-register the playtest:
Go to the Battlefield Labs website:
Sign in or Create an EA Account:
Link your Platform Account:
Check for an Invitation:
Consider Joining the Discord:
Me (9/20/2025, 12:26:55 AM): I've already joined the discord and the only info i got was saying I should've received a second email, which I never received. And then people saying they cant speak due to nda
Me (9/20/2025, 12:28:14 AM): Everything is already linked to my account and email address, I wont be able to re register using the same email and account. I don't have any other emails to link to this account
Me (9/20/2025, 12:30:25 AM): COuld it be possible that by the time I rsvp'd they playtest was already full? therefore I didn't receive a download and instruction email?
Pungroila (9/20/2025, 12:35:04 AM): Alright! I would like to inform you that in normal scenario usually these thing does not happen. I have also checked this with my team and I am going to record the issue as bug to our game team. Our team will investigate the bug and will fix it ASAP if there is any issue on our end. As this have limitation access.
Pungroila (9/20/2025, 12:36:00 AM): Any bug causing this issue will be investigated by our team and will be fixed ASAP. We as a chat support team cannot make any changes on our end. I am going to record it in my case notes and if there is any issues on our end then it will be fixed. Meanwhile, I would request you to wait an keep an eye on our official twitter handles https://twitter.com/EAHelp or or look out for in-game messaging for updates and answers.ea.com
Pungroila (9/20/2025, 12:38:38 AM): Let me know if there is anything else apart from this that I can help you with?
Me (9/20/2025, 12:38:59 AM): ok, guess i'll just sit around and wait
Me (9/20/2025, 12:39:17 AM): nothing else was a problem besides this
Pungroila (9/20/2025, 12:39:58 AM): Please wait and keep your eyes on your EA official twitter handles.
Pungroila (9/20/2025, 12:40:05 AM): Thanks for your co-operation!
In case of any further queries or issues with EA games, please contact us back. We will be glad to help you!
Have a great day ahead!
Thanks for contacting EA!
Stay safe and bye!
Me (9/20/2025, 12:40:34 AM): thanks
