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seamusmcg23
15 hours agoSeasoned Newcomer
I am having this problem also, exact same message. Emailed back and forth with EA Customer Service and ended up with 4 different people all repeatedly linking the same troubleshooting pages, and sending them screenshots of everything they recommended. I asked for compensation for them wasting so many hours of trying to fix this, and paying so much money to not be able to play the game, they shrugged it off and said try to find my resolution in the forums.
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