Friend was given a 7 day ban, which changed to a permaban, on a first offense
Had a match where some guy was flaming his team, including us. Friend called him the not so nice term for "mentally disabled". There was a whole back and forth where the team was telling this guy to chill or just messing with him in very mild ways, and the guy said some pretty choice words back as well. Not pointing fingers at all, this is text chat shenanigans that im used to.
Initially he recieved a timed ban, so we all said "yeah whatever, probably shouldnt use nono words in text chat, thats on him" but then shortly afterwards his ban was upgraded to a permaban for his entire ea account. For a first offense this is an incredibly severe overstep, i have never seen this type of moderation overstep in an online game. Call of Duty isnt even this harsh, and you can barely say anything remotely abrasive there anymore. Hes filed two appeals, mostly for the purpose of saying "hey, ill take the timed ban but this permaban is a bit much" and both times hes gotten the "weve actioned this correctly, this matter is closed" response, and he is running out of ideas and options. Ive seen many other examples of this where people have been banned for saying "ez" or the dreaded f-bomb.
Im just looking for resources for him because hes all but given up at this point. Permaban on an (in my honest opinion) pretty moderate chat offense is ridiculous, especially when live chat and talking to an actual human is so buried in options for support that you cant find it without a guide.
(Edit for further context if anyone cares) As far as i can tell from his screenshots, no warning, and the timed ban and permaban change email were issued within hours of each other, all for the same chat message. This isnt a claim of repeated offenses leading to a justified ban. I can understand why some people will think thats what this is.
Also changed title to better reflect what happened.
