Linking/Unlinking Account

Just as honest feedback: commas were created for a reason. Incredibly difficult to understand your text without plenty of effort in trying to construe which words and clauses go with which.

So if I understood correctly: your console progress is stored in the EA account your Xbox account is linked to. Which means that if your EA account has been blocked/banned then you'll have to start over in a new EA account.

An EA account has a lifetime link to the Xbox account.

Meaning once an EA account is linked to an Xbox account, the EA account can never be linked to a different Xbox account.

You need to create a new EA account in order to link a different EA account to your Xbox account.

https://help.ea.com/en/articles/ea-account/ea-account-linking/

I'm pretty sure lifetime links were created to prevent game sharing.

After reading OPs post again. It appears thedarknesiam​ can't unlink the EA account from their Xbox account due to a ban on the EA account.

According to EA's troubleshooting article. Banned, suspended, or disabled EA accounts cannot be unlinked from an Xbox account.

https://help.ea.com/en/articles/ea-account/troubleshoot-ea-account-unlinking/

OP also states the EA account doesn't show any bans or suspensions in EA account history. In which case the EA employee may have misspoke about the EA account being banned or suspended. Perhaps they meant the EA account was disabled due to inactivity and you need to recover it by resetting the password.

If you reset the password and recovered the disabled EA account but still can't unlink it. This may be due to a mandatory six month wait before EA will let you unlink the EA account from your Xbox account.

Once you unlink a platform account from your EA Account and link it to a new one, you can’t unlink it again for six months.

https://help.ea.com/en/articles/ea-account/unlink-ea-account/

As you can see, linking and unlinking EA accounts comes with a bunch of restrictions in the fine print. EA doesn't make these restrictions easy to find, read, or understand. The restrictions are spread out over multiple web pages.

OskooI_007 wrote:

As you can see, linking and unlinking EA accounts comes with a bunch of restrictions in the fine print. EA doesn't make these restrictions easy to find, read, or understand. The restrictions are spread out over multiple web pages.

Fully agree—from own experience. I had an Xbox, which I eventually sold, and moved on to the PS. It was tortuous, to say the least, the transfer process of the EA account from one platform to another. Based on guesswork and enough Hail Mary. Turned out fine in the end but EA could explain it so much better: extremely opaque as it stands. We are made aware of the restrictions only as we proceed in the process.

Sorry When Typing the Initial Post i was quite angry and was just going off let me explain properly.

So i created my Xbox account of the Xbox app on my computer and not on a Xbox console.

I created the account very recently right before the Battlefield 6 open Beta  and i created the account at the time thinking that Battlefield 6 would be on the Xbox Game Pass, As the other Battlefield's are there.

As we all know the Battlefield Beta was not on the Game Pass so i just played it on my EA account.

This is just context for the entire Problem.

So after playing i finally try to Link my Xbox account (PC) to my EA account,I Get an error on the Website saying that my Xbox account has already been linked to a EA account (I never linked my account).

I Go through the support and support then Help me Secure the account as i can Verify a purchase made on the Xbox account (PC). Support then Changes that EA account's Email address to my personal Email and send me a Password reset email where i then change the email.

This account was never mine before this, but now this account has my details tied to, But keep in mind i already have an EA account that's linked with the rest of my things like steam, Discord ect. 

i Try to unlink the Xbox account it never gives an error and it seems like the process is proceeding but after a refresh the link is still active.

So contacting the support again to try and assist as the Xbox account is not unlinking.After going through 3 different Support people one of them finally said that the account has a ban thats why i cant unlink the Xbox.

Keeping in mind this account has never been mine, So i have no idea and they give me the link to then go under penalties and appeal the ban Link:https://help.ea.com/en/help-tools/penalty-history/

But under that link it says i have no active bans, so i cant appeal the ban, Now i have a Xbox account with not alote but still bought things stuck linked to a ban EA account and support does not want to assist me

I hope this makes more sense

Thanks for all the replies i appreciate it 

Since you're able to log into the EA account and there's no ban or suspension on the account. Perhaps the six month wait restriction is preventing the account unlink.

According to EA there's only four restrictions that prevent account unlink.

• Bans
• Suspensions
• Disabled account due to inactivity
• Six month wait on newly linked accounts

It would suck to wait six months and still not be able to unlink the account because something else is preventing it. Unfortunately there's no error message specifying why the account unlink is failing.

I'd keep asking EA support to unlink the account. If they can't do it then that leaves waiting six months or creating a new Xbox account.

The support keeps telling me there is a ban and that's why they cant assist but i have no way of appealing the ban even when going Through the normal means  https://help.ea.com/en/customer-care/
Once i get to the end where i can see on my actual  EA account i should be able to click on contact advisor through email. That on this secured account is not there to click but when telling the support this they just keep telling me that they cannot remove the ban if they where able to remove the ban they would by now then im back to square one. i guess i can wait 6 months but by the sound even if the website is not showing it 

Here are the screenshots so you can go and see on your side what should be there

Try downloading your EA account data. If the account is banned it should show up in the account data.

https://myaccount.ea.com/am/ui/security-privacy/download

So I downloaded the File and there is definitely a Active Ban on the account.
From what i can see the Ban was Issued for Apex in 2023-10-27.

I don't know what to do about this now tho 

Since the banned EA account can't be unlinked from the Xbox account. The only option left is to create a new Xbox account.