Permanent Ban Without Explanation – Only Played 2–3 Rounds in Open Beta
Hi,
I received an email on Sunday saying that my EA account was permanently suspended due to a violation of the User Agreement or Terms of Sale. I have already submitted an appeal through the official channel, but I wanted to raise it here as well because the situation is very confusing.
Here’s what makes this so strange:
- I only played 2–3 rounds in the Open Beta.
- I play on Xbox.
- I have never used mods, cheats, exploits, or any third-party software.
- I didn’t use voice chat or send any in-game messages.
Because of this, I genuinely don’t understand why my account has been closed. The email gave no specific reason beyond a generic “violation.”
It’s quite worrying to be permanently banned under these circumstances, and I’d appreciate if anyone from EA or the community could shed some light on whether others have experienced something similar.
Thanks in advance.
Hey b9ca47714576aaea,
Unfortunately we can't look into accounts or bans here on the forums. If you've already raised a dispute with our terms of service team, then you can always check the status of your case here. Hopefully they'll get back to you soon.
