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JDelii1's avatar
JDelii1
Seasoned Rookie
30 days ago

"Waiting on Studio" on appeal

I'm still falsely banned and haven't heard anything from EA in days.

I started a live chat and the agent I spoke to said they would escalate my ticket. a day or so after that the status changed to "waiting on studio" and I got a message saying my case would be reviewed and I would be updated as soon as possible. 

It has now been 7 days since that message. and 15 days since I've been banned. At this point I am quite frustrated. I have had zero update and been given no way to contact the ToS team to see what is going on. 

My first appeal was denied 24 hours later by a generic robot message, after it already took me 3 days to even be able to submit an appeal.

I have been unable to play due to a false permanent ban and it seems nothing is happening for my appeal at this point.

Exactly how long will I be stuck with the waiting on studio status before I get an update? I've considered refunding the game multiple times now but continue to leave it because I'm hoping they'll fix the mistake and actually allow me to play again.

Don't respond if you're just gonna be a troll, I did not cheat nor have I ever cheated in any battlefield game

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17 Replies

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  • ALVEYJAMESZ's avatar
    ALVEYJAMESZ
    New Rookie
    9 days ago

    I've spent over 3k on fc points this year 650k fc points I'm near sure i trade on a daily basis for YouTube channel and would never break terms and condition if i traded to much that's understandable but its part of the game features if i done something wrong a warning should of been giving not a permeant ban this is ridiculous ive been waiting days now on reply from studios anyone any idea how to speed the process up!!

  • heklek182's avatar
    heklek182
    Newcomer
    17 days ago

    I've been waiting on studio since the 31st, i see that the time keeps going up as it seems people at DICE or EA are looking at my case but not a single person is making a decision, i cannot for the life of me figure out what my ban was for.

  • I_92i_l's avatar
    I_92i_l
    Seasoned Newcomer
    29 days ago

    Hi JDelii1​ , I'm glad this is happening to other players because I also appealed my ban and it's 'pending at the studio'.

    For those wondering, I was banned on October 25, 2025, and on the same day I filed an appeal which is still pending. I RL need help i can,t play

  • JDelii1's avatar
    JDelii1
    Seasoned Rookie
    29 days ago

    Finally after 16 days I have been unbanned. Yes I was getting impatient but when you spend a ton of money on a game to be unfairly banned you're gonna be that way.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    30 days ago

    Hi JDelii1,

    I'm sorry, but it's unlikely anyone here can give you an accurate time frame. The general wait time for the outcome is 10 days, but the appeal guide (https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/) does state that it can be longer. 

    Unfortunately, all I can suggest for your appeal in this case is to wait for the outcome. 

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