BF6 crashes and causes the monitor to lose signal.

Hi there,

Your crash dump shows that DirectX GetDeviceRemovedReason failed with DXGI_ERROR_DEVICE_RESET (0x887A0007). The dump also reports that the GPU stopped responding during the graphics workload.

Could you please try the following:

1. Disable Motion Blur in BF6 and test the game again.
2. Temporarily disable overlays, including NVIDIA Overlay, Steam Overlay, Discord Overlay, MSI Afterburner and RTSS if you use them.
3. Return the GPU to stock settings. If available, you can also enable NVIDIA Debug Mode under NVIDIA Control Panel > Help > Debug Mode.
4. Clear the DirectX/NVIDIA shader cache and restart the PC.
5. Use Display Driver Uninstaller (DDU) to perform a clean installation of the NVIDIA driver.
6. Verify the integrity of the game files.

If the monitor loses signal again, please also check Windows Event Viewer > Windows Logs > System after restarting the PC and let us know if you see any Display errors around the exact time of the crash.

If possible, please also attach your DxDiag. Thanks.

EA_LunardustCat​  hola

I did everything mentioned in your comment, but the crash keeps happening. It can occur at any point during the game—sometimes after 10 or 20 minutes. Occasionally, the game closes without a crash notification and the screen loses signal; I realized this because nothing showed up in the error logs, and the BF6 error log didn't record anything either. The last time I tried, I capped the frame rate at 60 fps, and this error popped up when I was about to start a match.

Something weird happened—there was a system error when I launched the game, but BF6 kept running normally.

Here is the dxdiag.

I've also noticed that when I set the game to 60 fps, this error appears sooner—almost as soon as the match starts—and also when I activate the Steam overlay.

I hope you can help me solve this problem.

last crash : 

https://drive.google.com/file/d/17tsppGYMBAYQUAUbtM3Ur0MgfsB66V8R/view?usp=sharing

Thanks for the update. I’m sorry the crashes are still happening.

Your DxDiag shows two settings worth checking next: a loaded SuperDisplay virtual display adapter and enabled hardware-accelerated GPU scheduling. Neither is confirmed as the cause, but testing them separately may help narrow this down.

1. Temporarily disable SuperDisplay

Close SuperDisplay and disconnect any device used with it as an additional display. Then open Device Manager > Display adapters, right-click SuperDisplay Virtual Adapter, and select Disable device. Leave your NVIDIA GeForce RTX 3090 enabled.

Restart your PC and test BF6. If there is no improvement, re-enable the adapter before moving to the next test.

2. Temporarily turn off hardware-accelerated GPU scheduling

Open Settings > System > Display > Graphics and look for Hardware-accelerated GPU scheduling. Depending on your Windows version, it may be under the default or advanced graphics settings.

Turn it off, restart your PC, and test again. If it makes no difference, you can turn it back on.

3. Test with a clean boot

Please try one change at a time and let us know whether either changes the behaviour.

hola EA_LunardustCat​ 

Unfortunately, none of the mentioned options solved the problem. I suspect that the BF6 shaders are what’s causing these crashes; when I clear the Windows DirectX cache, I’m able to play 2 or 3 full matches, but after that, the game starts crashing and losing the signal. Is there some Windows feature that might be triggering these crashes in connection with the BF6 shaders?

Any of the issues related to DirectX crashes from what I have seen have ZERO permanent fixes. In my case (https://forums.ea.com/discussions/battlefield-6-technical-issues-en/direct-x-crash-amd/13807102) "DXGI_ERROR_DEVICE_HUNG" it causes one of my two monitors to go black.

The only way I can recover the blacked out screen is by using "Windows Key + SHIFT + P" and selecting "Extend" option on my other monitor. I have over 19 different attempts if you want to see if any of those help you, maybe save you some time... but I think overall the DirectX crashes are an issue EA needs to address since there are zero fixes from all of my attempts.

In that case, there are a few more shader- and GPU-related tests you could try.

• Adjust or reset the Shader Cache Size
  • NVIDIA GPUs: Open NVIDIA Control Panel > Manage 3D settings > Shader Cache Size.
  • Try changing it from Driver Default to 10 GB or 100 GB.
  • As a temporary test, you could also set it to Disabled to see whether reading from the cache is involved. Keep in mind that maps may take longer to load while shaders are rebuilt.
• Disable PCIe Link State Power Management
  • Search Windows for Edit power plan > Change advanced power settings.
  • Expand PCI Express > Link State Power Management and set it to Off.
• Disable Windows Fast Startup
  • Go to Control Panel > Power Options > Choose what the power buttons do.
  • Disable Turn on fast startup, then fully shut down and restart the PC.
• Clear the available shader cache folders
  • Clear the Battlefield cache folders you have available, along with the NVIDIA/AMD shader cache folders such as DXCache, GLCache, or NV_Cache.
  • After launching the game again, allow any shader compilation shown in-game to finish before starting matchmaking.
• Test without frame-generation or latency-related features
  • Temporarily disable DLSS Frame Generation, Future Frame Rendering, and NVIDIA Reflex / AMD Anti-Lag.
  • You could also try using a frame rate limit while testing.

Thanks!

If all else fails you could try this, for my AMD crashing problem I believe it had to do with old archived windows updates/temporary system files. Also there are other steps that might not have been mentioned you could try, even if you are using NVIDIA.

https://forums.ea.com/discussions/battlefield-6-technical-issues-en/direct-x-crash-amd/13807102/replies/13840535

Thanks for remembering this thread and coming back to help the OP.