Forum Discussion

New Traveler

3 months ago

BSOD at game startup

PAGE_FAULT_IN_NONPAGED_AREA
eaanticheat.sys

When I start the game, I have a little splash art screen with the EA Javelin loading. Game tries to start and after around a minute of black screen there is BSOD with the given details.
I have tried everything I found except reinstalling the OS and updating the BIOS.

I have been playing golmud just fine, had exams, didn't play for few days and when I tried to play again now I get this every single time, making me unable to even get to the menu.

I have tried:
- updating the Windows to 25H2
- reinstalling the game
- deleting the EA anticheat and starting the game to make it reinstall
- sfc /scannow
- check disk
- updating/rolling back the drivers
- disabling hyper-v
- disabling old drivers I had or updating them
- made sure I have TPM on
- I tried starting it with 16 out of 32gb ram
- tried disabling XMP
- enabling Core Isolation
- I believe i also did mdsched
- and others...

I have zero idea what could be causing it, analysed the minidumps with Claude and as I understand it, eaanticheat tries to read paged memory region from nonpaged context. I dont understand why it happened just after I have played few games at Golmud

I am attaching 2 dumpfiles (one with hyperV enabled, the other with hyperV disabled), DxDiag and few logs from event viewer.
If I should attach anything else let me know.

event-viewer-logs.zip2 KB

19 Replies

EA_Barry
Community Manager
3 months ago
jaChrzan

Thanks again. A few more things to try:

Clean boot - Perform a clean boot before starting

Disable XMP in BIOS

Check/troubleshoot potential RAM issue

The clean boot will be quickest/easiest. Let us know if this helps. EA_Barry.
jaChrzan
New Traveler
3 months ago
Hi Barry
Thanks for the reply
I have followed the steps
Everything went smoothly, no issues/errors
DISM then sfc
I deleted and reinstalled the ea anti-cheat using the Installer in the BF6 folder
Ive run it as an admin.

still same blue screen happens; no change
Im attaching new DxDiag
The Component Store errors are gone and now it seems only BSOD and some unrelated MS edge errors persist

DxDiag2.txt127 KB
EA_Barry
Community Manager
3 months ago
jaChrzan

Thanks for those files. Some troubleshooting should help:

1. Repair Windows. Run elevated Command Prompt: DISM /Online /Cleanup-Image /RestoreHealth

Then: sfc /scannow

If DISM fails:

Windows repair install is likely required.

2. Repair Component Store. If RestoreHealth fails, perform an in-place repair install using the latest Windows 11 ISO.

3. Reinstall EA Anti-cheat. Remove: C:\Program Files\EA\AC

Then reinstall using Battlefield 6's installer: Battlefield 6\__Installer\EAAntiCheat

Run as Admin: EAAntiCheat.Installer.exe

Let us know how this goes and if your issue continues, please generate a new Dxdiag and add that here. It is the error reporting at the bottom of that file we need. Thank you. EA_Barry.