"Connection Failed" With Error Code 1:86001S:51002S:57019S

⚠️Marked as Solution for Visibility Purposes Only - We do not consider this to be fixed at this time. 

Hi there, as stated we are reaching out to try to gather some information and troubleshoot this issue, would you mind please following the instructions below and sending me back the file as text via direct message?

Please note, these steps can take a few mins to complete, so wait for completion of each step before moving on.

1. Ensure that you are disconnected from the VPN to VPN/mobile hotspot you are using.
2. Open a CMD prompt, by pressing windows key and typing CMD into the search box and opening Command Prompt.
3. Run "tracert -h 20 -w 2000 ext-3-40-130-7.blaze.ea.com >> troubleshooting.txt"
4. Run "tracert -h 20 -w 2000 qoscoordinator.gameservices.ea.com >> troubleshooting.txt"
5. Run "tracert -h 20 -w 2000 cdn.eaanticheat.ac.ea.com >> troubleshooting.txt"
6. Run "tracert -h 20 -w 2000 EAAntiCheat.ac.ea.com >> troubleshooting.txt"
7. Run "ipconfig /all >> troubleshooting.txt"
8. Run "route print >> troubleshooting.txt"
9. Please reenable your connection to the VPN to VPN/mobile hotspot you are using so that you are able once again to connect to the game.
10. Now Repeat steps 3 to 8 again with the VPN to VPN/mobile hotspot active.
11. Share the contents of troubleshooting.txt
    
    

Ideally, it would be good to get two traceroutes:

• One for the affected connected
• One for working VPN or Mobile hotspot

Thank you all for your patience. We are really trying to get to the bottom of this asap, and your information could really help our team!