Not even just a temp ban? If it truly was talking poorly, using racial slurs, whatever etc and not cheating.. A perm ban without warning or prior violations is a BIT harsh EA.
This is why I never played Madden or any sports game online, lol. To avoid that toxic crowd, no offense to those who are genuine. Anyways, I personally think a comms ban for a set amount of time and / or a temp game ban would be more appropriate if this is 1st offense and no prior warnings given.
How far did you go exactly? I'm sorry to hear this happened to you, I hope they consider your appeal and that you have hopefully learned to not go full anger driven in an online game in the future. I've been one to curse out hackers or cheaters in games, but typically I would not use the in game chat as it's a written record of exactly what you meant or said at the time.
Again hope this gets resolved for you. Good to know EA has a firm but somewhat questionable approach to in game rage / toxic comments..
