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c79Asuka's avatar
c79Asuka
Newcomer
4 days ago

HELP!!! I CAN'T LAUNCH THE GAME

I was able to launch and play the game normally during both the community test and beta test phases. However, after the game’s official release, when I launch it via Steam, the anti-cheat process pops up. The progress bar loads slowly, then suddenly completes at a certain point. Once the progress bar finishes, the game window fails to open properly, and I’m returned to the Steam page, unable to access the game. Restarting the process just repeats the same issue.

 Graphics Card Model: notebook RTX 4060

CPU: Intel Core I5-13500HX

 Graphics Card Driver Versions: 566.36 / 581.47

Troubleshooting steps I have already attempted:

  • Tried switching between multiple VPN/accelerator nodes and using a mobile hotspot
  • - Tried launching the EAAC (EA Anti-Cheat) repair function in the game’s root directory
  • - Tried reinstalling and repairing Microsoft Visual C++ Redistributable packages and DirectX components
  • - Tried clearing the system DNS cache via Command Prompt (CMD)
  • - Tried uninstalling EA Desktop and deleting the "Electronic Arts" folder
  •  
  • If a solution is available, please send an email to my address: mailto:[edit: email address removed]
  • THANKS!!!
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