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Scorpion12R's avatar
Scorpion12R
5 days ago

Battlefield 3 Premium license from 2012 lost after EA App migration

Hello everyone,

I have a persistent problem after migrating from Origin to the EA App: my Battlefield 3 Premium Upgrade purchased in June 2012 disappeared from my EA App library.

Short facts:

I owned and played the Standard Edition long before June 2012.

I purchased the Premium Upgrade through Origin on June 5, 2012 (around 7–8 a.m. local time) as a separate, one-time paid DLC.

For more than 13 years Premium worked correctly (Battlelog showed Premium active, over 1300 hours, all assignments completed, premium-only items).

After the Origin → EA App migration, the EA App now shows “Buy for €39.99” instead of recognizing the 2012 Premium entitlement. Battlelog still shows the account as Premium.

What support told me (repeatedly): they claim Premium came from a subscription (EA Play / Origin Access) and that I must renew a membership. This is incorrect — Premium was purchased as a permanent DLC in 2012, not granted by subscription.

What I ask from EA / community managers:

Please re-sync the original 2012 Premium entitlement from Origin to my EA App account, or

Escalate this case to the legacy licensing / Origin-era team that handles pre-EA App purchases.

Has anyone else seen their permanent DLC misclassified after the migration? Any advice or help from community managers and players is appreciated.

Thank you.

Здравствуйте.

После перехода с Origin на EA App пропала лицензия Battlefield 3 Premium, купленная в июне 2012 года. Прошу помочь с эскалацией или восстановлением.

Кратко:

Базовая (Standard) версия была активирована гораздо раньше 2012 года — я уже играл на момент выхода Premium.

Premium Upgrade был куплен через Origin 5 июня 2012 года утром (примерно 7–8:00) как отдельный платный DLC.

В течение более 13 лет всё работало корректно: Battlelog отображал Premium, более 1300 часов, все задания выполнены, премиальные предметы присутствовали.

После миграции в EA App Premium перестал отображаться как купленный — приложение показывает «Купить за 39,99 €», хотя Battlelog по-прежнему видит аккаунт как Premium.

Поддержка несколько раз настаивала, что контент был предоставлен подпиской (EA Play/Origin Access), и что нужно возобновить подписку. Это неверно — покупка была единовременной в 2012 году.

Прошу EA:
восстановить/синхронизировать лицензию Premium 2012 года из Origin, либо
передать случай в команду, занимающуюся лицензиями и покупками до миграции на EA App.
Кто сталкивался с похожим — поделитесь, пожалуйста. Большое спасибо.

bf 3
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5 Replies

  • danisoff's avatar
    danisoff
    Hero
    4 days ago

    If possible start a new case. I believe you could  select the email option instead of live chat.

  • Scorpion12R's avatar
    Scorpion12R
    4 days ago

    Hello danisoff​ 
    I've been writing to them since November 5th. And all I get in response is this
    "Wir haben in diesem Fall alles getan, was wir konnten. Gibt es außer dieser Sorge noch etwas, bei dem ich Ihnen helfen kann, wenn nicht, müssen wir diese Chat-Sitzung möglicherweise beenden?"

    and closing the case with the note: Status: No Fix Available On Nov. 11, 2025, 8:31 pm.
    Case #224631706 – waiting for escalation to Legacy Licensing Team.

    ACHIEVEMENTS

    Heavy Lifter 14.04.2013 End Game Premium 

    Handyman 11.04.2013 End Game Premium

    AA's revenge 30.03.2013 End Game Premium

    Support Efficiency 16.03.2013 Aftermath Premium

    Dropship 16.03.2013 End Game Premium

    Superiority 16.03.2013 Armored Kill Premium

  • Scorpion12R's avatar
    Scorpion12R
    4 days ago

    also the origin log
    *************************
    Origin Bootstrapper
    *************************

    0:    [Feb 19 18:53:54] Event    LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
    1:    [Feb 19 18:53:54] Event    Wed Feb 19 18:53:54 2014
    2:    [Feb 19 18:53:54] Event    Version: 9.4.5.195
    3:    [Feb 19 18:53:54] Event    "E:\games\Origin\Origin.exe"
    4:    [Feb 19 18:53:54] Event    Got the single instance mutex
    5:    [Feb 19 18:53:54] Event    Waiting for update thread to finish
    6:    [Feb 19 18:53:54] Event    shouldUpdate = true
    7:    [Feb 19 18:53:54] Event    Querying update service for environment production
    8:    [Feb 19 18:53:54] Event    URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.4.5.195/ru_RU/PROD?platform=PCWIN&osVersion=6.1.7601&servicePackVersion=1.0
    9:    [Feb 19 18:53:54] Event    Query connection successful
    10:    [Feb 19 18:53:54] Event    calling writeSettings
    11:    [Feb 19 18:53:54] Event    versions: highest staged =  downloader = 9.4.5.195
    12:    [Feb 19 18:53:54] Event    CheckForSameVersion: installed version = 9.4.5.195
    13:    [Feb 19 18:53:54] Event    DoUpdates: version numbers match, no update pending
    14:    [Feb 19 18:53:54] Event    doUpdates completed
    15:    [Feb 19 18:53:55] Event    The executable is signed.
    16:    [Feb 19 18:53:55] Event    Launching client: cmdLine =[E:\games\Origin\Origin.exe origin://LaunchGame/1007968,1011575,1011576,1011577,1010268,1010269,1010270,1010271,1010958,1010959,1010960,1010961,1007077,1016751,1016757,1016754,1015365,1015364,1015363,1015362?Title=Battlefield%u00204%u2122%u0020%u2013%u0020%u044d%u043a%u0441%u043a%u043b%u044e%u0437%u0438%u0432%u043d%u043e%u0435%u0020%u0446%u0438%u0444%u0440%u043e%u0432%u043e%u0435%u0020%u0438%u0437%u0434%u0430%u043d%u0438%u0435&CommandParams=-webMode%20MP%20-Origin_NoAppFocus%20-onlineEnvironment%20prod%20-AuthCode%20AC2FuR1zt78O433sN2tnGhkOrTGtPV217CV7sotJ83%20-requestState%20State_ClaimReservation%20-requestStateParams%20%22%3cdata%20putinsquad%3d%5c%22true%5c%22%20gameid%3d%5c%22360287970192555763%5c%22%20role%3d%5c%22soldier%5c%22%20invitepersonaid%3d%5c%22368494595%5c%22%20invitepersonaname%3d%5c%22ran_ArctIX%5c%22%20personaref%3d%5c%22279810284%5c%22%20levelmode%3d%5c%22mp%5c%22%3e%3c%2fdata%3e%22 -startupTime:1392821634165496634]

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