Why does EA keep reopening my case without resolving it?

Hi there, 

Please note that we're unable to review your account and provide assistance with account changes or case updates here in the EA Forums. If you would like to get some further information on your case, you will need to speak to an advisor by contacting EA Help Support again. 

You can also unlink and link accounts yourself, for further instructions please see: Linking your platform accounts to your EA Account & Unlink your platform accounts from your EA Account