I am missing my pre-order content. It appeared yesterday when it first came out then when I tried to open one of the packs it kicked me to the main menu and the packs have disappeared and have been gone since. Anyone else having this issue?
Community ManagerPS5: Boot in Safe Mode, Option 5 Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/
If this does not work or you are on Xbox, try reinstalling the game.
If still the issue is present, check if our advisors can help, thanks.
If required, click the following link for help contacting an Advisor:
Hi Barry. I have tried restarting my Xbox Series S numerous times to no avail. I have tried contacting chat who literally just told me to wait it out. I am still without my content as of this moment.
Hi berry have already tried factory reset redownloading the game and I still do not have my pre order content I got a message saying I received it when I opened the game for the very first time after picking my favorite team and I got the message again after I factory reset and re download the game but I still do not have my content.
Same issue. Received nothing from deluxe edition pre order. I opened a case with EA and they closed it without reason LOL
i have not received my 4600 points or packs for preordering the deluxe edition of college football 25. id either like the content i paid for or my money back. chat bot doesnt work and no way to contact anyone about it. its almost like you knew this was going to happen. any time i preorder theres an issue with ultimate team giving me what i paid for. madden 24 EA told me to get over it like i didnt pay extra money for something they never intended on giving to everyone that paid for it
i got all but the Alma Mater Ultimate Team™ Pack (Choice of 1 player item out of 134)
This is unacceptable. It's been a week and I still don't have my pre-order content. Any time I contact support I get a "we're aware and please be patient" response. I'm done being patient and want to know where my packs are.
I contacted how many advisors and they don’t know how to fix it. Guys just accept were never receiving those things.
As an update for everyone I still have not received my pre-order content and EA support refuses to do anything about it stating to "be patient". It's been over a week and a half at this point. EA needs to be held accountable for this. We paid for this content.
