Crash on PC (Steam)

Hi @Rokkair Would it be possible to get a DxDiag and clip of the issue?

I reinstalled the lastest driver version of my GPU and it's worse... I can't even access the main menu of the game. 

My game is installed on another SSD hard drives, my D drive.

Hi @Rokkair Thanks for the update, to check your Dxdiag shows the D driver as a "Microsoft Storage Space Device" do you have it set up in something like a Raid system, or should it just be a standard SSD storage device?

Hi, yes it's normally just a standard SSD storage device, I don't know why it show as a "Microsoft Storage Space Device". I tried to delete it and set it up as physical disk but I don't have the option in the storage settings (See the jpeg file)

Hi @Rokkair, ok it may just be how windows is seeing it then I wanted to check in case it was causing an issue with the game running as intended. 

To check can we try the following as well?

• Run the System File Checker tool then Check for Windows and GPU updates  
• Guide for Troubleshooting Graphics issues 
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)
• Check for other applications that may be limiting EA App or Game performance
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library

Hi, 

I did reinstall my game a fourth time this week and the game didn't crash for 4h (just enough time to finish it). I still don't know what causes this because I did reinstall the game 2 times back to back in a row. The first time the game was still hardcrashing in the menu and the second time it's was fine (at least for 4 hours).

Just to be sure, I ran the "System File Checker Tool"

I looked at your Troubleshooting Graphics issues Guide :I already reinstalled my graphics drivers multiples times even with older drivers just to try at the beginning but it's was not helpful.

I run the game on Steam. I tried running the game without the steam overlay or MSI afterburner/Riva tuner in the background but the game was still crashing. 

My first reflex when the game crash was to verify the game files on steam but the was still crashing after that. 

All my others games were working fines, it's was my only game that would crash like that. 

I will let you know if the game start to crash again but for now it's fine. 

Thanks for your time.