Dead Space 3 released, but I still can't download!

Welcome to the club of screwed customers ! Same here.

For the sake of all the other Dead Space fans out there, I hoped, I was the only one with that problem. I'm sorry to hear, you are experiencing the same issue. Hopefully, someone will be able to help.

A hahaha haha. The only thing that matters is that you have payed their bill. They give a **bleep** about your concerns; they don't even want to hear them. That's what i have experienced the last days. Hope for some noble beings, which haven't lost their soul already.

I kind of had the same problem. I pre-ordered Dead Space 3 Limited Edition in December 2012, but was not able to pre-load at all on Feb. the 1st. Had to contact EA Customer Support, US Support to be precise, to refund my pre-order and re-order the pre-order. It seemed like, that my pre-order was bugged, since I haven't had the 2 pre-order items and Dead Space 1 in the pre-order list in my shopping basket back then and no age verification check as well.

End of the story: EA Customer Service, Live Chat, refunded my pre-order, I re-purchased it, pre-load worked, game works...except DLC Store, which is a known issue right now.

Maybe something like this has to be done for you as well.

And to the replies above mine:

EA Support, at least the US one, is exceptional nice, expecional helpful and I even got 2x15% Discount Coupons from EA, because of the Issues I had.

It took me 5 hours tho, to get the issue solved.

The German support tho...the Live Chat support even did not work on my case at any moment, since they only covered 3 other games.

Only calling the hotline, waiting 40 minutes in Line and talking to a very nice sounding and friendly woman helped. She pointed me towards the refund idea, but I had to go to the US Support with that.

Hey guys!

We are looking in to this. As we are checking your issue, please go through following small workaround:

Download and install the latest version of Origin at www.origin.com/download (and make sure you have your Origin account ready as well).

Please get sure that you have installed the newest version, it could help to de-install Origin before. Sometimes older "updated" version may have some issues and a lot of players install Origin from an previously downloaded file on their computer.

Close the origin client after installation and go directly to you origin folder  C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator.

Please give us feedback if that helped to solve your issue.

I keep you updated!

Basti

Hello Basti,

I appreciate your quick answer and your efforts.

As you suggested, I followed all of the steps above. Unfortunately, the issue wasn't solved, in fact nothing changed.

I hope, you'll be able to find out more about this problem and deliver a solution. Thank you so far.

Creek

not helpped me im from switzerland and still cant play

Hello again!

Just wanted to point out, I contacted the UK support online, since the german one wasn't reachable. I got through almost immediately, the advisor on the other end confirmed that I should have had the download ready today. But I gotta say, I'm still not too sure, if the advisor was a bot or not. The conversation was extremely awkward... No offense intended.

Anyway, I was just advised to call the german hotline again... Which isn't really available. So yeah, no real support from their side, unfortunately. Basically, the only hope I have left is this forum. I'm not really keen on repurchasing the game, without getting my money back, either.

Well then, Basti. I guess, I'm kind of counting on you there.

Creek

Edit: Just one thought. I ordered with Origin Store, Origin is based in UK. So maybe we'll get our game tomorrow. I really, really hope so...!

Heya everyone,

We are investigating an entitlement issue which may affect download access for some EU region 1 users. We are working towards a resolution and will update you as soon as we have more information available. Thank you for your patience.

For those of you that attempted the previous step and reported back thank you very much for trying. It could have potentially worked for those with an outdated Origin client but seeing as we identified a relation with account entitlements it will unfortunately not work in those cases.

Cheers,

Nils

**UPDATE 2/7/2013 - 11:30 GMT**

Our team is currently implementing a fix in for this issue and affected players should be able to access Dead Space 3 by approximately 8pm EST/1am GMT. Thanks for staying tuned and being an EA player.

The Answer HQ team hopes you'll like the game as much as we do!

Hello Nils!

Well, unfortunately the problem really did remain. I just got another confirmation mail for Dead Space 3 last night, but in Origin nothing has changed. I still can't download. I appreciate your and your team's efforts and hope, there will be another way to fix the problem!

Creek