[EA app] DA:I Missing Cloud Saves

@O1dwilly 

The Keep data is stored on separate servers from EA's cloud servers. These are two completely different systems.

EA app synchronises the cloud with your local hard drive every time you start the game.
So unless you got a message about a cloud data sync mismatch, the data in the cloud is a mirror of your local save folder, and if that is empty, there is no data in the cloud.

In short, if you don't have a local backup of your save files, there is nothing that can be done.

I understand that the keep data isnt the same, thats not the point,  i was using it as an example that my data existed in some way.

I reinstalled Dragon Age Inquisition, my system has no save files, the cloud sync should see no files and download those saved files to my hard drive, it didn't, thats the issue.

That's the point of cloud syncs, you can fully reinstall windows or be on a different device without worrying about save files because the cloud should sync up and download.

I have the game on EA and Epic, I believe the servers are trying to pull my data from the Epic cloud instead of the EA cloud, even though I'm installing and playing through to EA App after deleting save folders and installing/reinstalling on multiple devices. 

I played Jedi survivor yesterday on my study PC.
I loaded it up this morning on my lounge PC and it's a several hour older save.

Now I'm jumping back and forth trying to get it to update.
Flailing in the dark.

Classic EA.

Well, after talking with support multiple times on this matter. Apparently they didn't have cloud saves for DAI through Origin which is when most people played DAI, and if they do now in the EA App, they didn't when i played last. Which is just crazy because if I were to have played the game through Steam or Epic, they would have been saved. I'll never buy a game through the EA App again knowing this, my data is much safer on other platforms. If they are going to take years to implement a standard service such as cloud saves on a main title of theirs, it just shows how little they care about the customer. 

Do they realize that if people buy the game through other store fronts, that they lose a % of that sale to the store front? EA needs to offer the same or better services that those store fronts (like Steam and Epic) offer to get people to buy through the EA App and get a higher % return. 

Just me venting, I'm over it now.

Also, RuairidhMaggs, if you still have the old save file on a different computer, you can move it over with physical media like a flash drive, I had to do that all the time with Borderlands since their servers didn't sync up very well.

Dragon Age Inquistion is a Epic Games launcher title but it also now shows up under Dragon Age Inquistition game of the year edition if you click it from xbox app, and not the epic games launcher link, it does not sync the save game right, I may need to post this somewhere else too, not sure I am a newbe in this forum, but it any case, there a bug where the save game is not upload and when you relaunch it it seems to sync with a older save, since my process was undone, and now I have to go back and redo stuff if I keep playing the pc version, since I also own game of the year edition on my series x console, which is why the save game might be messed up now. I had unlocked the game pass 14 day trial for my xbox series x, otherwise I don't know if Dragon Age Inquisiton would show up under xbox app, but I also have had a cloud save problem, I don't know if its related to epic games store giving it away for free, since I unlock it there on my pc, but I also had this game already the game of the year edition unlocked as a series x title, but that game has process a lot more than my pc save, as far as I know they are not connected, but last time I tried to exit the save it failed to sync the cloud save, and my local save somehow got synced with old data, since I lost my process on the pc build of this game, this week.

Yeah, thats essentially what happened to mine, I got it when they gave it away on Epic Games and now it is my default, so all my old save data from the Origin/EA App is gone. I swear i had cloud data because i played through the game at launch and had 4-5 other playthroughs with the last one in 2020 and between the launch and 2020 i had gone through multiple PCs and i thought i was able to import the cloud saves on all my machines. but it's been a while so I dont really remember it all. I regret grabbing the game on Epic Games now. I was told by one of the customer service members that the saves on EA App and Epic are not stored in the same place, so when i got the game on the epic game store, I pretty much lost all my save data on EA. I even tried a new PC with no Epic or EA App installed, installed EA App only and installed DAI, same result, no save files. I guess ill just have to replay through.

That's a bummer. I played and finished the base edition of DAI on PC in 2015 or so, via Origin. I was happy to see that DAI GOTY is available on GeForce Now and as I have never played any of the DLC I wanted to pick it up now before Veilguard's release only to find out that there is no save from my original playthrough ☹️

Just installed the game for the first time after many years and also expected it to download my old saves. I'm pretty sure the game had cloud saves but not sure if you had to activate them. Searching the net I found discussions from years ago with people mentioning cloud saves. In one such discussion someone stated something about having to activate cloud saves. Maybe I never activated this feature.

But this shows that it's best to backup stuff like this yourself. Thanks to being a "little" data hoarder, I'm lucky that I also backed up my Inquisition saves from 2016.