It's been over 2 weeks and no official word with what is going on with the missing DLC. Many of us are still unable to play with the pre order and deluxe items. We spent our money on this and still nothing. Two patches and still nothing.
What is going on?
Have you checked the wardrobe in the lighthouse? Cause that’s where it should be for all cosmetics, and to make sure you have your appearances on in the character menu. Tbh the dlc cosmetic items aren’t all that great once you get more in game items & cosmetics.
Yeah the problem is that the DLC is installed but we never receive the items in game. The DLC chest doesn't spawn in the lighthouse or Rooks room. And the items are still locked in game.
DLC chest? Ohhh you know what, I think I know what you mean, the last update I had a random chest appear near the carekeepers upgrade place. I had no idea what it was for but I got some extra items from the deluxe purchase. I guess I never realized it lmao. That & I never used them
The one near the caretaker is the N7 day stuff. The deluxe items and pre order items spawn in a chest right when you first wake up in the Lighthouse. However many of us do not have this chest spawning even with the DLC installed.
I upgraded to Deluxe about a week ago, and those specific items did not spawn inside a chest (like the N7 do, as soon as you return to the Lighthouse after recovering the lyrium dagger, or the Blood Dragon armours); instead, you get successive pop-ups at the bottom right part of your screen for each of the Deluxe Edition items added, and that occurs retroactively to each save you boot up in my case.
Did you try uninstalling/re-installing the game files?
Here's how it went down for me.
Have I tried this on PC? " Did you try uninstalling/re-installing the game files? " Not yet, but based on how a PC works with game data, I do not really consider this to be a suitable workaround on PCs compared to consoles.
I pretty much gotten almost 40 hours of game time played over about 3-4 characters (I just completed the recruitment for a full set of companions), so if I had other issues on my PC edition of "Dragon Age The Veilguard", then yes, I would try uninstalling and reinstalling the game, but as of yet, I have not had any issues " apart from the odd random crash, no error message, and only one or two DirectX crashes" before the two patches and before I installed AMD beta GPU drivers, which have added game support for "Dragon Age The Veilguard".
Still, I have been attempting to remove files from "C:\Users\<username>\Documents\BioWare\Dragon Age The Veilguard" and tried disabling my NIC on my PC to disconnect me from EA online servers, preventing the connection "connecting to online .. " when the game starts.
I wish I knew "what" the PC equivalent of "Quick Resume" on the Xbox/PS5 consoles, as some reports from other gamers on the console suggest disabling it and then going offline and then online regarding the connection to EA servers (online content). If this is a workaround, it fixes the issue by disconnecting from online content servers and then reconnecting to the server to force a resync of the game/account data with EA content servers and cause the DLC chest to spawn.
However, as the PC copy of the game has no in-game switch in the menu/settings options to do this and how game data is stored on the PC, it would be a little harder to replicate to prove if it is a viable workaround., and then also creating notes if successful to share with other gamers, until EA find a way to patch in a fix.
Yeah I have tried absolutely everything I think possible to try and get this to work to no avail. It has to be something on EA's end, maybe server related or something? I got the pop up randomly one time that I had DLC when I loaded up the game and when I went to open the chest that spawned nothing unlocked. I also didn't get a pop up on the bottom right when new items get added. Ever since then I haven't seen the pop up or the items in my game. I also created two saves when this happened. I had one before I opened the chest and one after I opened it. When I loaded the saves a few hours later the chest was completely gone on both saves. I'm currently playing through the first save where I didn't open the chest on hopes it would spawn again but it never did. I actually can't bring myself to play anymore because of this issue. It's a shame I was having a lot of fun and was almost 40 hours in.
I've uninstalled and reinstalled.
Played without internet.
Loaded different saves.
Made two other characters.
Deleted the CC files.
Deleted the EA licenses files and temp files.
Repaired the game.
Updated both patches.
There really should be some functionality within the EA launcher that allows us to specifically uninstall and install DLC's separately. At the moment they always automatically install when installing the game and there is no option to not get these to install with the full game. It's absolutely ridiculous a AAA company can have issues like not giving players DLC they actually pre ordered and purchased. This really gives me a weird feeling and EA support has been of absolutely no help.
Yeah uninstalling and reinstalling doesn't fix this issue. It's going to be a month since release and we still don't have the items we paid for. Ridiculous.
Thank you for the detailed response, and my sincere sympathies. Just to be sure, does the EA App acknowledge your having purchased the Deluxe Edition when you hit Manage > Manage Add-Ons?
